Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Construction, good speed and control. Owed only acceleration because has control intensity. But Super recommend. Excellent value for money.
Auto dorazilo v pořádku. Bylo V pevné polystyrenové krabici. Zatím jsem zkoušel auto yen krátce but vypadá , že Bude poměrně bytelně. Kola mají vůli SNAD it nebude vadit. Spoušť vysílačky them forová (křehká).Celkově vysílačka působí Trochu nekvalitně zatím funguje without problému. V balení bylo VŠE objednané : Auto,vysílačka,2 x batteries, Cable pro nabíjení,3 X součástka podvozku (stabilizační tyčky). Řekl Bych že Celek odpovídá ceně.
Economic Model, works well I didn't expect more for this price, buy the small model.
Very good vendendor
Very cool
Taking the delay in shipping process and to get The toy worth.
Took 65 days longer than expected, bad am satisfied, got it right!!
Everything is fine, the machine goes well in the Peret and back, as well as in the side.
Absolutely top! Super packing, all OK! Cool part! Delivery time unfortunately more than 2 months…
Bought for 9,9 $, came with battery and charge
Fininalmente, package arrived at the destination, delay due to covid, perfect packaging, communication-supplier excellent, friendly and reliable supplier, material same as description, I will buy again from them.
Is well-built and surpasses well obstacles. Could improve the remote control, hinders rather not have control intensity acceleration.
Delivery is very long. Everything works, let's see how much charging is enough, I'll add later
Delivery was long. Packed in foam box. Until they looked and tried.
Работают.
Goods super, but delivery very long, ordered 23.11, order came last day protection 8.01
Powerful Ararat fast quality obstacle all passing from 2 meters from the cabinet fell and survived
Seht gut aus! Seriöse Verkäufer! Gerne wieder zu empfehlen!
All kind of good, only the packing is not even, crumpled
Loved, cart walk well in asphalt in clay and grass. Is fun. Has a cool suspension, the tires are soft and good part fairing is metal. Have strength to climb slopes above 45 degree, is not very fast but walk very well. Received in about 30 days.
It's a nice toy for the price. I can't say how much durable it is, hopefully long enough :)
Everything is just wonderful, the machine is super, the fire works thanks to the store, you are the best.✌
very good toy. I buy it for myślałem, and have good time. Battery is good enough. Very good packed in safe box.
Ótimo
All OK
Car class. Happy and dad
demorou para chegar mas chegou, só acho que descarrega a bateria muito rápido
Very beautiful car, is not the first time I commend to store, always satisfied with the shopping and the seller is excellent, recommend the car the seller and the store
It took a little more arrived all in order.
машинка вроде неплохая, но я рассчитывал что будет чуть порезвее, управление хорошее. единственное что доставлялось больше месяца.
Very good. Sorry not have control speed. Good for play
Genial, articulo igual descripción. super bien embalaje y entrega rapidísimo a Baleares
Lot plastic but no what require for such a price good coverage delivery in two days
Still not tested, but arrived very quickly on average about 24 days until my hand, very attentive!!
Cool