Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Exactly like the picture. Good Quality. good Seller He answer fast to the questions. the lamp come with a USB charger
Very nice as description...
Optical military because of improved, despite within only arrived in. Shipping fast, packing also to securely to four. Product is also quite unsatisfactory oh ~!
Very nice !
The lamp NAIS as well as wanted to shine flies!
Got it, it works. In reality, the size and glow are not so impressive. In general, I did not really like the goods.
Thank u, item is perfect.
Very light product, made in plastic. Works correctly, need night to be seen, Happy to not have buy it on Facebook at 50 euros! 15 is enough for this.....
The photo looks more, but so it's normal. Baby delighted
Nice! As described. 45 days to Portugal
Has reached the Moscow region Super-quickly! A week away. Packed on conscience! The lamp is beautiful, but Mehan. processing is not very. The sharp edges of the smoke are very striking. I'm not afraid, I'll do it myself. I recomment the store!
Product of very good quality, very pretty on the desk. Possibility to recharge the lamp. To turn on there is a small button below. The store quickly sent me the order in a protected package. So I recommend this product!
Perfect, I go for the other design, beautiful product
Nicely Packed. Good Working Conditions.
Excelsior
Ottimo prodotto e venditore affidabile
Nice night light. Apparently printed on a 3D printer.
The light is misdistributed-below it is bright, the rocket is dark. It does not look natural. And low quality 3D printing
Cute but small. Shipping took a few months but to be expected. Came well packed and charged.
Beautiful.
Very nice lamp, thank you very much beaucoup good quality almost real ++-
The lamp is beautiful and has arrived earlier than expected. Perfectly packaged, brand new and the store replies each time. It looks bigger but is closer to a medium size, not to a large one.
Very cool lamp. Looks amazing at night. I love it.
It's pretty simple but it looks pretty cool, especially in the dark. Nice decoration for a room. The packing is excellent, nothing was damaged inside the box.
a little rough around the edges but looks fine
Very good secured packaging. Beautiful lamp. Exactly as advertised. Tested and it is working fine. Highly recommended.
Loved it!!! Great workmanship, very well built, arrived Super protected in packaging. Box arrived almost intact, with all sealed. The shipping was fast and the arrival also. Great store… Recommend
Wonderful item and very good packing! I’m very happy with it! Thank you very much!
parfait !
Very cool, it's tiny but to put it on the desk and watch a movie is perfect because it gives a very dim light which doesn't bother, just enough to light up. Also the effect is very real, highly recommended
Long to receive, but really nice to see!