Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, thank you very much!
I did not expect that it will be so amazing! Definitely recommended for purchase.
It works well. Article a little smaller than I expected, and it only works connected to the current. Very nice, warm up well.
The humidifier came to Voronezh in 13 days. A bit of a kick on the front, but not deadly, and not visible, if you correct. Everything works. When you turn on, makes the sounds of the locomotive. Moisturizes weak. Use clean buying water for it. In the set there were 2 filters. The instruction is not very clear, but I figured it out without it. Hours 2 works for sure. In general, the order is satisfied.
A bit small, but gorgeaus! Thanks!
It’s even cuter in reality. It makes cute sounds. The color green is more a grey green which is so elegant
It came broken and one wheel fell off
They 've arrived very quickly. I loved them, they come in nicely packed and work super well.
beautifuly made. as described. color is beautiful.shipping was fast. when it is turned on it sounds like train engine running. on the bottom it has nice led light.
Beautiful, super fast shipment
Very nice train. When you start, it makes the sounds of the engine, then it works quietly. Nice thing.
So fast,IT's good!
Excellent Quality Diffuser 300ml USB Retro Train 2 colors, I highly recommend buying from this store for the Best Quality workmanship in this product. 5 Stars I'm very impressed with this Retro Train. I will be buying again from this store, but the Delivery came damaged (box crushed). MUST have better PACKAGE PROTECTION, I will ask from the Store or E-commerce for more Product Protection in future or I will buy from another store. I can not sell damaged box to customers in my country. Train Product was not damaged for anyone looking to just buy personally for home. 5 stars for seller quality. see photos
it look exactly like in the picture and the sound and the lights work. However, it's cleary stated in the user mail not to add essential oils even tho the description says it's essential oil diffuser, aroma therapy etc which is false advertising.
цей паровоз такий класний, то просто любов, дуже стильний, свої функції виконує, навіть звук є та кольори змінюються
I like it very much!
Very cool humidifier Took for a gift, delighted This charm is highlighted and makes the sounds of the steam engine for the first minute when turned on Sufficiently capacious, enough hour for 4 exactly When unpacking lost the spring, thought defective, be careful, instruction to help Oil did not add, surpassing flew from behind the essential oil instantly, with this I will not risk In general, the thing is fire
It works very well. I love it.
I came to St. Petersburg in 12 days, the goods are quality all intact. Very cute, I advise you to order
Great thing! It has a color backlight that changes the light itself, the sound of the steam and steam. Everything works, I recommend the store!
Super! Delivery fast!