Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very nicely packaged and all comply with description recommend
Cool case
Quality as always at the level, delivery fast, store handsome!! Bonus stand for the phone... trivia, but nice! I recommend to purchase!!
In the photos they get a lot of color saturation, then they're actually more off the colors.
I luv the design the store included a stand too
Covers are excellent, sit tight, the material to the touch is pleasant, flexible and matte. Bonus sent a stand for the phone, the little thing is nice
There was a bumper for 2 weeks. came in a foam case and a gift in the form of a stand for the phone. cool. The bumper sat like a cast. The holes all match. sits tight. But the photo will. I ordered yellow and it's closer to Mandarin. side edges are only because of this to keep unpleasant. They stick in their hands. In general, stylish. to store Thank you for gift
Shipment about 2 months, I ordered yellow and black, got two black. Returned cost for one case. Case slim, well matched, but easy to scratch and zostają corns fingertips.
average
Polecam ten product
Quality is good. Recommend.
Качество супер,ложиться идеально,качество надписей на троечку...Доставка в срок. Отслеживалось до России...потом отчёт от почты. Рекомендую. Продавцу Спасибо!
with gift , thank you
Goods consistent with the description. Thank you for your gift. Recommend
Mega-fast delivery to Peter 10 days, given that I ordered 31 on holidays, the quality is super, the phone is visually thinner, the whole village
Fine telefoonhoes, with a standard! Very convenient. Packed very well.
very nice
Excellent cover, satisfied
깔끔합니다. 배송은 느린편이에요.
A good cover, very thin! Color bright
satisfait
Seller good. The parcel was received in integrity. Plus a gift for the phone. The color is the same.
long time to come!!!
like the color green (note9) samsung
Perfectly fitted (note10plus), color tad lighter than the pictures.
A 10, and with a free phone stand gift
Is called a misspelling in the text. But that makes him called special
s10 케이스 재질은 딱딱하구요 풀커버 필름 건드리지 않고 얇고 깔끔합니다 좋은 제품이예요 사셔도 후회는 안 합니다
Normal cover: thin (plastic, not silicone and not rubber). Not slippery. More suitable for aesthetics than for protection. Sits on the phone tightly.
A good cover, but made of thin and hard plastic.
Cool thin! As a gift put a stand for the phone. The little thing is nice!
The cover came defective (