Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Everything works, came quickly.
Fonctionne très bien pour le moment, la procédure pour enregistrer les empreintes est pas très clair mais très simple, à l’arrivée vous pourrez l’ouvrir avec n’importe quel empreinte, il faut enregistrer une empreinte pour le personnalisé, la procédure : laisser votre doigt plus de 5sec que la lumière bleu soit fixe , ensuite poser votre doigt une 10zaine de fois jusque la lumière devient vert ensuite utiliser un autre doigt une autre dizaine de fois jusqu’à que la lumière verte s’éteint et la vous aurez enregistrer 2 empreinte pour débuter , le cadenas est opérationnel . A voir ds le temps s’il dure, je ne conseille pas pour un usage extérieur, cadenas de bonne qualité avc un certain poids , très pratique pour sécuriser des petites choses pas très importantes
great product, not working sometimes
Very quickly came, the quality is satisfied completely!
very nice locker , very practical and work great
I still don't use it by keeping the prints. But it looks very firm and opens immediately.
Sensational product. Practical and efficient!
Everything works, I recommend
The effect is very good, as expected. The price is affordable and the quality is good! Good quality and low price. Safe and reliable. The store also enthusiastically sent a video on how to use it. You can learn how to use it by watching the video. You can buy it if you need it, recommended!
The fingerprint lock is very satisfied, the quality is very good, and the merchant's service attitude is very good.
An excellent option for a lock on the bag, but no more. Looks very fragile. But his declared function performs...
Works fine
This configures quickly, works very well, and arrived very quickly until Switzerland I am satisfied I recommend
The goods are contagious. Recommend.
I’m very happy with the product. It’s exactly what I was expecting. I’ll be using it to lock my locker in the gym and I believe it will be great for that. I wouldn’t use it to lock something too valuable though because it’s not that strong in my opinion. But for the gym locker or for the luggage it’s great. And you don’t have to worry about keys ;)
Fast arrived as pretend. Am very fond of the locks. The store's fingerprints is pretty simplistic and the instructions in English is also easy to understand. I can only recommend
It works perfectly.
Working great, fast delivery
The castle is cool, 3 days old in Moscow. Everything corresponds to the description.
Good one! It works perfectly and is of very good quality. Weighs a little more than I thought, but recommended 100%
The description and lock operation is fully bonded reality.
A little hard to add fingerprint but the overall is good!!
ottimo
Works very well. It came quickly.
Good
Goods arrived to Poland in under two weeks. Looks very good. Reliable. Thank you
Excellent lock, works and responds to the fingerprint well. Delivery is very fast. I recommend the goods and the store.
The castle is a major for the city. Uncle video in the description of the three things. Let's get it all right, and I can see the way I'm gonna show you.
Perfect, I had ordered one before and it came in damaged so I made a deal with the store that if I asked for another they would send me one more free,
All OK fast shipping 9 days :)
The product arrived in time, everything works fine, thanks to the store recommend it
Good product and arrived on time.
Great! I thought it was a little gadget but it works very well, and looks stronger than I imagined... I recommend!
Pratsuya, hvilin for 5 people in good things. Three stores of her car.
Product good quality material.
Good product, better than expected