Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping! To Magnitogorsk in a week. The intercom works, the only wires are short.
No call change. I had a problem with the delivery of goods. The courier refused to deliver for reasons unknown to me. I had to look for the parcel myself.
Finally, the long-waited video intercom came, which was delivered to Lviv for 60 days. Well, I think thanks to our delivery to mist express. parcel checked all presence everything as in the description. I recommend the product and the store. Finally came the long-awaited video door phone, which was delivered to Lviv for 60 days. Well I think thanks to our delivery mist Express. The parcel is checked all the presence of everything as in the description will set off. I recommend the goods and the seller.
Everything works fine, thank you very much!)
I want to express my gratitude to the store, from positive emotions from the order, 1. 10 evening ordered, 9.10 afternoon delivered the courier straight home, 11. 10 I installed it and connected it, I will say so the order is satisfied, for 4.600 this is an ideal option, take it do not even think, I will order more, I liked my friends, there are already orders, so the seller 5 stars definitely!
The box is crumpled, the display is in a thick navel. The whole thing. It's working. OK
All consistent withthe advertisement. Fast delivery and wyglada as same as the pictures. Recommend.
It came quickly, everything is whole, packed safely. I will. Thank you!!!
Suitable intercom at an adequate price. Large screen monitor, neatly made, full set for connecting. Long sent (two weeks), delivery from Russia. But for 2 days, the kidney of Russia delivered from Moscow.
Проверили,вродь бы работает. После подключения дополню отзыв.
Очень доволен покупкой! Давно искал домофон, в котором звонок будет именно в таком дизайне, но в нашем городе (Красноярск) цены на комплекты были космическими. Решил глянуть на алиэкспресс и не прогадал. Выбор пал именно на данный комплект - отличные отзывы, много заказов и самое главное - доставка по России. Продавец на следующий день уже сформировал и отправил заказ, до Красноярска по почте пришло примерно за 8 дней! Коробка целая, внутри все упаковано в толстый слой целофан с воздушной прослойкой, каждая деталь упакована! После распаковки тут же собрал все и включил - работает отлично! Картинка более менее, сигнал поступает сразу же, звонок громкий, есть меню на русском языке! Рекомендую данного продавца и данный комплект домофона!!! оценка 5/5