Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
A little razacharovana quality pony, I thought it would be a velvety fabric as usual on all soft toys but no :( The Pony itself is made of some fluffy fabric and soft Shipping is relatively fast
fast shipping came in 18 days to Canada. Amazing product
very faster delivery
muy bonito ,igual que en la imagen
Very cool! Shipping has arrived well, comes a bag of colors and a bag to protect more. If I recommend it
Соответствует описанию. На фото грива смотрится погуще, в остальном все хорошо. Отправили быстро, пришёл тоже быстро.
I liked it very much, the child is pleased, beautiful, the quality is excellent)) the delivery is fast, tracked all the way, thank you)
Very cool and cute unicorn! Everything is neatly sewn, the mane and the tail are thick, came in perfect condition. Well stuffed, costs even after the package, where was tightly packed. Clean, does not smell anything. And my daughter and I are delighted. I drove to Peter for a couple of weeks. As a gift put a keychain. Now I want a big unicorn, really the best on all Ali in beauty. Thank you!
The unicorn came quickly about a week, a good toy, there is no smell. As a gift put a Totoro keychain)).
The parcel was sent on the same day at my request. Week the goods lay in international delivery. Because of this, it did not work out to surprise the child for the new year. Total delivery time 15 days to Astrakhan. The unicorn is just super, the quality is excellent, the child was satisfied. Seller recommend.
Very cool
Looks really nice. Not sure if the measurments are correct but still good toy for a good price. Thank you very much
Норма ! Спасибо продавцу !
I love it. It's great. Just like I got in the picture earlier than expected. So great.
Product like described. Package arrived after 15 days. I recommend the store.
Thank you very much for the fast delivery! Excellent beautiful unicorn, my daughter will like it! Bonus as a gift put a small keychain, nice! The goods are satisfied!!! Seller recommend!!!
An excellent unicorn, better than in the photo, but with a small fixed defect. Still 5
Really nice one, good packaging, great quality
Thank u
It's a little mane. Washing survived without problems. Neither shed nor turned pale nor bald. In general, a good toy
Delivery 2 types. Vien is such a mylium! Kriltsya z i metal insert, this can be attached to the form. This is the MOGE of stoyati and siditi.
Very beautiful and the gift is also very sweet
As in the photo very pretty, it is a beautiful unicorn, a loses a little hair at first, received quickly thank you
Good, soft. A little drifted tail and Mane during transportation, but it's not scary at all. The salesman put a gift. Thank you)