Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
The package arrived quickly and well packaged. The toy is very small. The sound is very noisy. We glued part of the toy to reduce the sound. Provide 3 batteries to make it work.
It's small, but for a baby's handyman it's going well. It has No power button so as soon as you give it to the baby it makes noise and that noise! The sound is very strong, I 've had to put a spread on it and it's still very high. And in my case the battery box comes without the screw, but it closes well, how bad it is a danger to leave the baby alone with it in case you remove the lid.
Thank you very much to the store for such cognitive and bright toy. My granddaughter really likes to press the buttons, listen and sing songs together.
Perfect
Excellent product really good Fast shipping Cheap price
It's a pity that you can not reduce the sound, too loud
Very good toy, everything is whole, without chips, bright, the child is delighted. Seller recommend.
The piano is very loud, I had to seal the speaker, but generally not bad.
Excellent Toy, very loud, many melodies, I advise.
For me it would lack volume and off button. The volume is very high
I like the toy have so many melodies just 1 little problem it’s so loud
Pack dotarła to Poland after 3 months, was delivered by courier mail Polish. Toy not have battery in accessories. Animals tend sounds in English the turns on color lamp, toy is very loud.
Good but lacks the aim behind for the safety of batteries
so beautiful this baby music toy
love it
Super
I liked everything. Very loud, but we sealed the speaker and the very time. This toy is worth its money, the child plays, he likes
Loved it!!! Recommend!!!
Cute design. But if your ears sweet have. Strong not recommended!
An interesting toy, corresponds to the description. Has different modes, playing melodies and sounds. The sound by the way is very loud.
It came very fast and the product is the same, it has several songs, it sounds hard. The only bad thing is that chicken and cow are in another language the rest is in English and very well understood, they learn babies very quickly. Delighted with the product
It's tiny but for a baby it's great! Sounds great and has various games!
Super quality
The toy verry nice. The sound is verry loud and you can't adjust. The baby may be scared. But the product Ok. Abou 20 cm long
Very nice item, nice voices, also nice tones of piano, I recommend, it's also educative, when you touch wrong animal, it is asking to try one more time. Ver fast delivery
Super fun, has many songs and interacts with the child asking animals to press, I love
Packed well, perfect
Good quality, missing a screw on the battery cover and sounds very strong, I'll try to invent something, edit the comment if I get anything,
super
bellissimo
very interactive I would say it has over 35 phrases easily but with the modern day Miss use of the word for bird( cock )would be my only issue
Super quality! Fast shipping,.
Loud toy, bright, baby really like
Perfect equal to description, carries batteries in the back, sounds work correctly, I recommend it.
had little scrathes on my toy, but i request half price back cos of it. store agreed and gave me back 200rub. thanks.
All OK. Very loud game, Melodie long, MoWI English.