Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
arrived very quickly, accurate, simple design, high quality . packed very well, I m very satisfied with this purchase and recommend the shop.
Recommended Product 100x100 accurate to your description
Sympa je recommande
Excellent shelves. packing-fire! All whole. two rubber bands as a gift. accessories on the spot. I'll add after I Hang. I definitely recommend the store and the store.
Very nice and easy to ride, plus it is bigger than what I thought, a 10, for the store, and it also takes little time to arrive
Delivery to Yakutsk came in 20 days is a record! !!! Super!!!! Packed on conscience! But still worried that it will come broken and it turned out everything is whole! !!! Only no assembly instruction...
Almost exact description, the handles that hold it are different color. Simple to place, arrived fast and very well packed, no damage. All the pieces are accurate, it would be appreciated if you put in some spare parts. Overall very good.
Полочки пришли в Забайкалье за 3 недели.Без дефекта и нареканий,упакованы прочно.Хорошо вписались в интерьер комнаты,хороший товар!
I thought it was plastic which I feared but no it's a better material, very appropriate to hang on a wall. Good thing they are so well wrapped in the package because I realize dropping one is the last thing you wanna do -sigh- but it got here in perfect condition.
I'm very happy .. Super product conforms to the description.. Very easy to assemble .. I have not tested the solidity yet.
Beautifully packaged! Price/quality is not bad! Support color is ugly not matches, but its all is a good product!
Ok
buen producto . llego en la fecha prevista. no trae instrucciones de montaje pero es sencillo. me gustan y por ahora va muy bien para mis funkos pop de 10 pulgadas. dejo foto por si alguien busca también.
Llegó en un mes, todo está muy bien. Recomendado
Arrived in 2 weeks about, fast and accurate packaging delivery. Don't have them yet fitted but I seem to be in excellent condition.
Trés joli
Excellent shelves. As a gift rubber bands for hair. Could not deal with the mount to the wall. We will think how to solve the question. Until they hung it on the wall.
Packed well. No damage. I thought it was smaller. Not yet hung, but happy with the purchase
The stripes liked. It is attached easily, flower pots can withstand. The material is plastic. The parcel came quickly, did not communicate with the store.
As pictured. Light and might not withstand too much weight but look good and perfect for my small lamps. Very pleased.
Conform to the description, very well packaged. Disadvantage, the pins to maintain the shelf are very hard, so I advise you to sink them before to avoid degrading your wall.
bellissime
Everything is intact, thanks for the rubber bands (it was nice for a gift)
It came quickly to the Urals, everything is packed in a honeycomb inflatable is full and in a navel. Everything is in integrity. Shelves of pressed paper, under the flowers will not work, I think they are afraid of dampness!
The parcel came quickly. Packed very well. The store put a gift rubber band-nice. I did not communicate with the seller.
Je suis très satisfait de mon achat, merci pour cet article.
Shelf very nice, light and yet look for delicate, simple installation, glass delivery, well packed.
I'm delighted with the shelves, the store is very attentive and the order arrived quickly, I already have 6.