Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Top. excellent build quality and audio.
Everything is compatible with the description .. Great product and great store .. Thank you. سأتعامل with you مستقبلاً .. Recommend your
Super recommended
perfect headphone - quick delivery from china - no damage to part, but box bruised by forwarder
Very good and vast definitely, recommend!
delivering in a month to Turkey, good quality and package. Customers tax for Turkey about 5 dollars.But ok, still price/performance headset. Bass quality ok,liked it.aux cable and usb charge cable are there.
Product above average, arrived with 11 days to Brazil, build quality premium sound so forget it, super recommend
This headphones are really great. Noise cancelling really works properly. The look very nice and are very comfortable. Came to Poland in about one month without tax via Amsterdam. Anker makes really good quality products. These are my second headphones and I have hand vacuum also from Anker and every product is on really high Level of quality. Highly recommend the product and the store.
Excellent product and finish, top quality!!!
Наушники прекрасные. Зарядка при получении 90 %, сегодня -15 декабря -70%, при том что я слушаю 2 часа в день. Упраление- простейшее, коннектятся с моим смартфоном Xiaomi redmi note 6 pro мгновенно. Качество звука не идеальное, но достойное. Есть нюанс: звук по Bluetooth лучше,чем по проводу. Сделаны качественно. На голове сидят хорошо, уши не давят. Можно брать смело.
The build quality is excellent, very pleasant to the touch, all components, up to wiring. Volume personally to me, also enough, sound worthy. I never would have thought that on Ali, you can buy, such a quality product. Thank you to the store, a couple of days after the order sent, headphones, although in the specified time (2 weeks) the goods did not come, but received exactly a month. All the great shopping, and I'm gonna go play.
Хороший звук. Слушая музыку с активным шумодавом в комнате с пятилетним играющим ребенком мне комфортно. На заднем плане слышно шумы издаваемые ребенком и это хорошо, вы можете реагировать на ситуацию, при полном шумоподавлении будет уже не безопасно. Если ребенок громко вас зовёт: Папа! Вы слышите обращение, но не отчётливо и очень тихо. За эти деньги это круть. Ну и звук который выдают уши хорош.
Club ears Zen for inexpensive. A little design the sound is muffled, a little noise reduction, a little music itself and in general the surrounding sounds are so indifference that their brain ignorite. At the same time, if there is something loud, for example, you will not just call, but scream, you will be able to react. When playing music with on noise reduction, you will understand that something is standing before you, something tells you, but it will be difficult to understand without removing your ears.
Bomb! Advise! Recommend! They're worth it! The sound is excellent! Transfer from phone or player or with hours without problems. On the street I hear when talking well and hear me well. Even without electronic noise, everything is fine. Take and gentle here to think! Were Sony, JBL, Anker only 2 versions ago
Awesome earphone
Very good quality, sound is great, totally recommend!
Box arrived mixed.
Good headsets, but store should take care much more about the packaging, the box arrived destroyed!
I am very satisfied with the product. Very good quality!
Great headphones. Quality manufacturing at the level. For not very attractive hearing, the sound is excellent, on the head sit very comfortable. On the part of noise reduction also please (there is experience of using more expensive headphones). Delivery to Novosibirsk 3 weeks. Thank you store. I recommend to buy.
Ranisha kupuvav Q10 and Q30.. I have a lot of things to do.
Sound is good, and bas boost is very impressive
The parcel was delivered to Ukraine in 20 days. The packing is slightly mint, but the goods are intact. The store answers and sends very quickly.
Item conform to the description well packaged also inside a protective case for the headphones that can always serve a good sound with a good bass for the moment very satisfied with this headset
Packaging sucks. The box is boiled
10 days to get my delivery, very fast!!!!
Very satisfied thank you for the store and especially this beautiful promotion
Item in perfect condition! Received in 18 days (from China to France). The packaging is nice, we feel a real effort on this side! Anker has a very good reputation. Besides, I let myself try for the first time with the Soundcore Motion +. Wow! I do not regret at all! Second purchase in the Soundcore range so with this Life Q20 Bluetooth headset which I'm sure will give me the same pleasure of listening. Thank you and long life to this brand!
Delivered in 4 days by courier to sq. The sound is Gunny for such a cost. I have wired Claud Alpha with, with them in comparison of course does not go, as for me there is not enough medium and a little high, the bass by default is a lot, but They sit well, provided that the cups are small and thought it would be uncomfortable at last. Listening, it turns out not. The sound cuts off perfectly especially with active noise. Very light and comfortable. The parcel came without dents and for a gift the most it. The only negative that is not type C.
The store can say does not pack the goods;, there are no complaints to the headphones; two weeks to N. Novgorod
We came very quickly. Everything works well.
Я такого не ожидал, что так понравятся наушники. Очень доволен.
Headphones are cool, basses hold perfectly, sound insulation with the included noise is beautiful. I recommend to buy.
Took a long time to arrive….box looks like someone jumped on it but overall I’m happy with the headsets