Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Заказ получил очень быстро, привезли прямо домой, переходник работает, но ооооочень сильно греется даже если ничего не подключено, не знаю хорошо это или плохо
To the laptop Lenovo Legion plchti perfectly fit in color) delivery OK, packing OK, the goods also work
Good product, good supplier.
The product comes with Ugreen quality. Just got it one day in my hands and I long for it to last longer than the Satechi I bought a couple of years ago than in less than a month the HDMI video output was Mi
I tested it with 1Gbps and it works well. Hdmi works too.
Shipping period is long letter was but Ali in first order of good industry or BB
The hub itself is sufficiently quality made, questions to the body do not arise at all. Read the description carefully!! It can not work with 2 HDD/SSD at the same time (when connecting the second drive, the first one is cut down for a second, on HDD it can end with drive behavior behavior and when you disable charging via a USB-C port and a connected drive in a USB-a slot, the drive also turns off for a second. All this happens on MacBook Pro 16. Delivery: 31-01 ordered, 3-04 already received (Belgorod)
Excellent quality, very fast shipping
The box came crumpled, but inside everything is whole. Checked Ethernet-more than 200 Mbps, so probably a gigabit port. HDMI works, including in Samsung DeX mode. Charging works, I did not check the power. USB did not check.
Looks nice and high quality-almost perfectly combined with the poppy "gray space") I did not try while working with hard drives-but 8 GB of video from a flash drive SD downloaded through a hub for 1 min. HDMI also from ugreen-works) Well, it came quickly) Thank you very much!
Normally works, comfortable small
The goods are satisfied, everything flies, corresponds to the description. Recommend
Everything is super, as always. Quality materials, working equipment. Delivery is always about the same-the average pace.
Looks very nice. Almost under the color of the MacBook Pro on M1 2020. When used heats up. Slightly hot/very warm as it is. Maybe 35 degrees. Speed through it is beautiful.
Great product. Arrived 2 weeks after order to Ukraine.
Works with Mac M1
Came quickly, well packed, How works-I do not know yet
Excellent Product, works perfectly. The only thing has been delayed coming in, a month.
16 days to Chelyabinsk, everything works
Ordered, received. Faster than written less than a week. Works as described. Phone p30pro became a computer.
26 days to croatia. It works like original DEX from Samsung but costs only half as much.
The doctor liked it. Beautiful design. Packed perfectly. She came to Nur Sultan in three weeks. Supplier thank you. All the sockets are working. I like how it goes with my Mac air.
The product was not checked yet, the card reader seems to be working, the 4 K monitor did not start, only in 1080 resolution. It's a pity there is no silver color, yusb-C stands a little Krivo and comes into it a little at an angle
Delivery fast, Courier. The build quality is excellent. Everything worked out.
Quality metal case, touch everything reliably. When connected to a PC, even without additional devices begins to warm up. I have difficulty installing the driver, some error in *.ini file. Manually found and installed the LAN driver of the port, USB earned itself.
Hub great! I use to backup pictures/videos in travel, via Android (without notebook).
The courier brought 3 days after the order. But that's not the point. For a long time I did not get so much joy such a small and inexpensive thing! Now you can forget all the nightmares with broken flash drives, formats of "unreadable" files and a lot of software versions on different platforms. Now my note 10 + with this adapter connects via HDMI to monitors or projectors, and you do not need to carry a laptop with you. Samsung DeX connected from the first time, work all applications with external computer keyboard and mouse! Plus a pair of USB will not hurt. And still through the port of the phone can be charged so that everything does not go away unexpectedly. In general-now for 90% traditionally computer applications you can use the phone. And for office tasks-for all 100%. By the way, in Asphalt 9 now I will also drive on the TV if the graphics pull. I recommend to everyone both the store and the miracle hub!
The device cuts speed. When connecting the Samsung SSD T5 drive through the hub, the speed drops to 100. When connected to a direct-more than 300.
Excellent!