Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very nice I recommend
Pretty good, the sizing is a little awkward but generally I am satisfied with my order
Wow this is just beautiful !! perfect! It came really fast !!
It came in a regular cardboard box. I wonder how it did not crack.
It's very nice, it came on the estimated date. It's a little dirty but it gets off, the phone fits perfect. And it's very big.
Is okej only that very not holding but how to it will hold in place it will be well ^ V ^
All OK goods consistent with the description. Came very quickly to Polish :-)
Suitable by removing the carton from the tissue box placed inside.
I absolutely love this, I’m gonna buy a few more now!
Very good! I love it.
The item is nicer than your picture. I am very pleased.
Delivery from china quite fast, but not as guaranteed 10 days. It's not a big problem. My cat loves the tissue box, therefore I'm happy item same as described.
Very cute on the other hand French handkerchiefs a little bigger but it passes
It looks great, the quality is good. Fully corresponds to the description. I am happy with the purchase and recommend. Delivery less than two weeks
I really liked the product, there was some stains that won’t come off, but I don’t mind them. The legs are a bit wobbly, but it won’t tip over. I would order again. I didn’t communicate with the store.
She's super pretty, met expectation! I'll order more to give away
Delivered on week in Ivory Coast, relatively fast. Beautiful. Satisfied.
excelente
Milota! :) cute and practical thing, iPhone 7 + fits well
Very comfortable!
I'm delighted with the purchase. I recommend 100%
Beautiful!!!! It's super practical and super original!!
Very fast delivery, product consistent with the description.
Looks the same, I thought it was ceramic though, but it’s plastic. Very cute though! Just remember to put the longer legs in the front and shorter ones in the back when assembling
Perfectly matches the description. Satisfied = D
Nice napkin. Convenient size. The window is perfect for my phone (iPhone 6s Plus)