Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
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arrived fast thanks!
Spectacular shipping speed, 5 days. It came very well protected, well packed and box in perfect condition. A very good router, with many functional ities and a very nice and functional management panel. Very easy to use and configure. I use it with OpenVPN and it works great.
Excellent router, quickly sent. Thank you, cool routers)).
Already is pumping
Team works perfectly!
The goods came in three weeks. Packed perfectly, nothing was damaged. I have not checked yet, I will add a review. In the kit came a nice sticker :) gave it to children. In general, so far, the impressions are positive. If the device is correct, I will certainly order more!
Fire
Ok
Отличный мини роутер. Рычажок можно настроить только на функции tor/vpn. Хотелось бы побольше опций.
Great router. Convenient web interface! Very compact! Packed good!
Super fast delivery to Samara in 12 days including New Year holidays, I did not open it until I put it back to the death of bacsyla koronorus.
Very cool travel router. I plan to use with a USB LTE modem and feed from a paverbank. Inside OpenWrt. Updated. Put the package NDIS. Chose tethering. Changed the address because they both lived with LTE whistle on the same IP. And it worked. For one and a half thousand rubles-just a bomb box.
Box arrived in perfect condition.
Magnificent. I arrive very quickly its operation is spectacular
Fast shipping, fast delivery, good packaging, excellent product, a lot of configurations, nice web interface, best buy... thank you glinet you win a fan
До Тюмени за 4.5 дня, принес курьер КСЕ. В комплекте роутер, microUSB кабель для питания роутера, плоский LAN кабель. Упаковка, корпус и наклейки выглядят очень качественно. Корпус имеет много отверстий для вентиляции (в пассивном режиме еле теплый), 3 светодиода (питание, WiFi, средний светодиод настраиваемый), кнопка Reset с несколькими режимами сброса, есть переключатель (можно настроить на вкл/выкл клиента OpenVPN или Tor или Wireguard). Имеется 1 LAN, и 1 WAN/LAN (можно настроить), 1 USB порт. WiFi 2.4GHz, мощность 20dBm (100 мВт), для встроенной антенны передает очень неплохо - по квартире уверенно. Чип - MediaTek MT7628AN, 128MB RAM, 16MB Flash. Можно прошить чистую OpenWRT. У роутера на штатной прошивке есть 4 режима: Router, Access point, Extender и WDS. "Из коробки" есть Samba - можно расшаривать по сети USB флешки (NTFS/Ext4/FAT). Есть режим второй WiFi сети (гостевой). Поддерживает разнообразные USB-модемы, можно раздавать интернет.
[In] Parcel was felt by restore 7 days after I ordered item. Then 10 more days for shipping. It took 17 days in total to arrive in my rental. Mini router looks very nice. It is very small, yet it has good functionalities. Works perfectly have WiFi repeat. Beware: no extra antenna can be plugged. The room was very clean. It's a good idea. Will add amother how later. ==== [Fr] the parcel was sent by the reseller 7 days after my order. Then another 10 days for the trip. In total I waited 17 days to see him arrive at his destination. The mini router is very nice. Very small, but it offers interesting functions. Works very well in WiFi repeater. Caution: We can not connect it with an outdoor antenna. But the WiFi signal is very good in the same room. Other tests still need to be done. If necessary I would add another comment later.
Excellent service good product fast and smooth delivery
Works excellent! I willl definitely recommend this router. perfect for the travellers who travel round the world and have privacy concerns. I use repeater & VPN client function. very very neat interface.
Omgggg leaving the fact the store was super nice and so kind acc never felt more satisfied in this, GREAT SERVICE AND WORTH EACH PENNY literally the nicest purchase that I've ever done everything come perfectly fine. highly recommended!!!
I'm very satisfied !!!