Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
It works well and looks very pretty and decorative
Love it! So cute. The light is bright
Perfect and fast
Everything is clear, it came quickly, thank you.
Corresponds to the description. The only light bright for the night lamp. Another minus that it is impossible to adjust the brightness of the glow.
ottimo
It has taras.
Very satisfied! Everything is like in the description! Recommend.
Looks great, it's really bright, perfect for reading. Arrived really fast.
goede kwaliteit en snelle verzending van 2 weken
Very beautiful and high quality made. The yusb cable is only short, but you can use batteries as a source of energy.
V good
Does what it does !
The article is as described. It looks good quality.
Excellent lamp, only not fully inserted. The box is crumpled, in general, satisfied. Delivered very quickly
True to the description. Good product.
Very cool, ordered 12.11.29 came 8.12.20
Very cool the led lamp, lights up a lot and the order arrived fast. Highly recommended
Excellent condition!!
Bardzo fajna lampka. Wizualnie wszystko w porządku. Produkt dobrze zapakowany.
Light switch under stand, what a inteligent it invented? For this LED strip not aesthetically placed in odbudowie. Not successful purchase, money in mud
Everything came very quickly, burning brightly! The only thing that includes only a USB socket, I had to look for additional power supplies! Keep in mind
Just like what I expected. It comes with the cable to plug it in so very top! I ordered it 11.11 and 23.11 came
Отличный ночничек. Ребенок очень доволен ночной подсветкой.
He arrived in 2 weeks in the state of Mexico. It's just like the one in the picture.
The second q bought this one was to give away and charm it.. Thank you
good light
perfect
Fast shipping, all perfect
Very good product, although not very protected, the box wine crushed. It took 9 days to reach Spain. I asked for 11.11.
Does not work well
5/5
I love it !
Nice Neon lamp. Exactly like the pictures. What you see is what you get.
Good night light
Everything has arrived in perfect condition
It took 7 days to arrive. Gives plug option and also batteries. Perfect Color and shape. I recommend product.
нормально
Es para un regalo y estoy encantada! Es muy bonita y funciona perfectamente. La recomiendo al igual que al vendedor. Perfecto todo.
Very nice!!
Super
Fast shipped!
Illuminate very well, I love it!
Lights up pretty much, and the switch is on the top, it's accessible
Great lamp! I like it very much!
According to the description. It has quite a light.
Excellent.
Super Light Slow delivery I recommend Thank you to the store
The box came with a bun but the lamp is perfect. I haven't tried it yet. I hope it works.
Good thing, but discharged quickly.
This was my husbands dream and he is very satisfied
My first order turned out to be excellent, but here's the second order-bad. The notes came in a crumpled package, and the lamas themselves are dirty, in scratches, and one more dirty
Espetacular