Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store! I have bought your high quality products several times. I recommend 100%.
The charger works perfectly. Fast shipping and good communication with store.
Vicerical virobi ugreen at the same time 4 rocky. Recommend.
Excellent charging. The quality is super, pleasant to the touch, the quality is felt. Load holds. When connecting the test load in 2A, the charger began to produce a small squeak, when switching to 1A, the squeak disappeared (see. Photo). Charging is happy. Seller recommend.
The goods were delivered in 25 days to Ukraine. I checked, everything works well.
Delivery is fast, 10 days to the Saratov region. The screen shows current and voltage. Seller Thank you
Muito bom esse modelo, como todos os outros... A construção é boa é bem compacto inclusive. Chegou em 14 dias! Só demorou mais por conta do CDD aqui da minha cidade!
Very fast arrived inside the bay in 18D :) So remembering my phone supports 3A, and this source released -Maximum 1,9a -Media 1,8a -Minimum 1,7a -Cable that used ugreen USB C 1,5m Will do some testing here about days give my 2 evaluation.
Super! Respect! Recommend!
Excelente compra, envío rápido.
Uncle! Everything is super!
Came for 10 days in Krasnodar Territory, it's fast! Good quality, but up to 2.1a does not reach. In general, quite the same is not bad.
Great charger, served for my use, charge portable batteries and some older phones, charge it is more fast and not very warm. Recommend the product and the store.
As always very good product first ca Lity is recommended 100% your purchase.
Everything is fine! The statements correspond to the claimed. Ugreen as always on top. Shipping fast.
The parcel reached 19 days, packed in a branded green package. Looks quality, checked in work-works, we'll see further. Thank you for the operator.
As always, everything is fine!
Great adapter. In 2021, 10.5W for charging phones is already small power, but for charging other gadgets is quite suitable
As always, everything is fine. Delivery to Sverdlovsk region in 15 days. Track number was tracked. I definitely recommend the store and the goods. AAA +++
Without the function of fast charging on 3A, but also so charges standard for 2.1 A. Does not make noise and does not heat during charging. Bought 2 PCs for inexpensive
Uncle, the class is charged, at 1.8A 5.1 V, cool, I recommend!
Thank you store! Everything is fine!!!
Charges normally, but it is strongly heated and smells like plastic, I did not expect such a product from this store, I do not advise buying
Came in perfect condition. Thought the cable would not enter, but work normally. Worth it.
The goods were delivered 2 weeks before Krasnodar. The quality of the material is good, it charges like a factory memory. How much time will show.
Everything is fine, as always. Works on Hurray, I order not for the first time. Thank you very much for the quality goods.
At charging small pulsations of the beginning that there is a good looking review yutub
All right, working perfectly, still charging, practically not warming up, just tempts slightly.
какой же кривой
Ugreen as always quality on top, made everything on five with a plus. The parcel was tracked, came quickly
Товар соответствует описанию
Everything is fine!
Excellent!
I'm satisfied again. Thanks.
Came quickly, works, satisfied
Order on April 29, in mokov. Oblast-May 11. Quality worthy! packed in a branded box, as in the store! I prefer adapters, Chargers here. I got for 377 rubles. Still no device failed. Seller recommend! Take it safely. The parcel was tracked. 5 stars!
Пришло быстро, качеством товара доволен! покупаю не первый раз! пришло за 2 недели!
Excellent, super.
As always, quickly and qualitatively. everything works well. I recommend. thank you.
Llego en la fecha , se ve de calidad como siempre en la marca ugreen más adelante daré más detalles sobre su rendimiento
The goods came quickly. Corresponds to the description and reviews. Packed flawlessly. Slightly heated and squeaked. But it's OK. Gives only 990 mAh (if you believe the ampere application). Fast charging, respectively, is not supported. In general, for its price, everything is fine.
In Perm for 2 weeks. It works fine. Already the second such from ugreen.
Normal charger. Charges the phone. Small, light.