Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
All compatible with description, nicely made. Delivery time 24 days.
Very fast delivery. The store works perfectly.
Delivery 2 weeks, to Estonia, works
As always, quickly and qualitatively.
I order in this store not for the first time. Quality as always on top. The only difference between the last order is delivery to ukrmail, but the track was tracked to the very department.
Paid 19.03.2021. Received 29.03.2021. Well done. works.
Quality Adapter.
Excellent product!
Everything is super, as always. A rare type with Type C to Micro USB is more often the opposite. Delivery is moderately fast.
The package was delivered to me within 35 days from the order date. The parcel was probably breached or someone wanted to check the contents, because the foil was cut and taped with adhesive tape, as can be seen in the photo. Fortunately, the goods that I ordered were what I wanted in good condition and, most importantly, in working order. I recommend the store as much as possible.
Well packed. A gift is attached. Eel always quality!
Norms
Excelente una de mis marcas favoritas, todo perfecto y como siempre la llegada todo antes de tiempo
Delivery week. Track's being tracked. Quality as always super. Not one year I purchase in this store. Definitely recommend.
I did not communicate with the store. In Russia, the parcel was tracked. Since the order, the parcel has been 14 days. The goods without damage, corresponds to the description and declared quality. The cost of goods was 1 022,36 rub. Impressions: excellent quality! I did not communicate with the seller. The parcel was tracked in Russia. From the moment of ordering, the package took 14 days. The product is undamaged, corresponds to the description and the declared quality. The cost of goods was 1,022.36 rubles. Impressions: excellent quality!
Excellent product quality, arrived very fast.
Great, as always from ugreen
Perfecto
I did not communicate with the store. In Russia, the parcel was tracked. Since the order, the parcel has been 10 days. The goods without damage, corresponds to the description and declared quality. The cost of the goods was 235,51 rubles. Impressions: an excellent adapter like everything from ugreen! I did not communicate with the seller. The parcel was tracked in Russia. From the moment of ordering, the package took 10 days. The product is undamaged, corresponds to the description and the declared quality. The cost of the goods was 235.51 rubles. Impressions: an excellent adapter, like everything from the ugreen company!
Quality ugreen as always on top, I buy not the first time quality satisfied with the delivery of 22 days, the store sociable recommend
Description matches. Shipping and delivery fast. The quality of the adapters is excellent. Very pleased. Seller recommend! 5 +
Great adapter. Delivery in Russia 3 weeks. Shop above all praise, as a gift put Velcro.
Ugreen as always everything is high quality
Very compact adapter, made of good materials, excellent build quality. I order the products of this manufacturer is not the first time, everything is as always correct, at first sight has a trust, looks premium, as in the supplier and always at ugreen.
It's fine. Recommend
As always, quickly and clearly worked. To Ukraine delivery in 20 days. Love ugreen!!!
Excellent adapter, quality at altitude. Quickly sent. Even a carabiner in the kit. For example, other adapters of the company Oriko karabinchik did not have.
It works as described, woul buy again form this store. Shipping was fast too, 1month to Slovenia
Corresponds to the description all super
Everything is as always on top. Excellent goods, excellent store. Sent quickly, came in 2 weeks. Recommend
Всё супер,UGREEN очень хорошего качества,заказываю уже не первый раз разные товары
As always good quality from UGreen) Delivery is on time.
perfect like always :) Thanl you :)
Complies with the description. Good store
Everything is exactly like in the description. Works fine. 26 days delivery. The only second time I order from this store and never put a gift in the form of a screed, sorry.
Came in time. Matches. Thank you for the present. Recommend.
The order was made on April 2, received on April 28 in bielostock. All is well.
Arrived fast, all is well! It's my second time ordering these from Ugreen and I am satisfied! They are as described, very good! Thank you dear store ❤️