Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, well packed and fast delivery. Battery lasts two days + or-. The only information that does not is that in product description says proof d'água, but the manual states that cannot bathe with it.
Arrive in perfect condition, very well packed with tape and bubble wrap inside a box well closed, well sealed, congratulations to store, can buy!
Got it right! Looks good!
Got everything right
Only took a little, otherwise the product is quality
The color came at all not the one in the description, instead came bright yellow, different from the strap, although the picture looks completely different
Yet all right
Product very well packed and original as ad!
Come in 10 days! This is the fastest shipping! Visually and tactile watches are super, in use are convenient, they themselves configure the language, the connection to the phone is instant, the app is normal, not broken. Many functions, connects even Russian-speaking applications
The detectors do not work properly, otherwise good finish
Arrived very quickly and packed led 12 business days
Quality very good. Me quite surprised! Only takes the part of office in Brazil.
Product very well packed and original as ad fast delivery as well.
Very good, still not tested really is water proof,'m afraid test and disappoint me. But the product is like the picture, very good and very beautiful. Worth yes.
Sorry
Is meeting with expectations. Good value, good battery, good quality material, measures much, both in terms of physical health as training, plus it has many faces. As points less positive pass through the screen size and time lock.
Very good, found his color a little different but the picture is beautiful came well packaged and sealed. Recommend
Sensational product came perfect in 15 days received at home, 5 days was already in Brazil Brasil took on customs store posted very fast product came extremely packaged and sealed watch sensational met all my expectations and need seller is Congratulations
muito bom o relógio otima qualidade pelo preço
Exactly as described in the announcement. Very good!
Very satisfied
Smartwatch very good, impressed me, came well packed with plastic bubble recommend more.
Found beautiful designer and is super easy to use and the app super good! Highly recommend.
Great quality product, recommend!
Delivery very fast loved the watch gold color is it should be more clear, but even liked the result required store
It's very nice I got to the Canary Islands fast that there is to charge it as it arrived if no battery.
Produto chegou… Top
Smartwatchs super lindos
Great product arrived very quickly All right
Arrived in 19 days, store and spectacular!! Top too
I 've already bought this store several times and I totally recommend it, now I ordered another kind of watch but it works super well and it brings more straps to change the color, I arrive in 2 weeks and super print the packaging
llegó antes de lo indicado