Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, fast shipment and arrived with a gift!
Muy bonitay fácil de montar. Mi gata está encantada, desde que la tiene no se acuesta en otro sitio
Beautiful!!! Arrived velocissimo, hope my little cat will use it
Super good bed! Good quality and fast shipping. Free fish join got. Thank you so much my kitten is satisfied
Very easy to ride and it looks great. Fully recommended. As described in the announcement.
Great product my cat has liked… nn lets you more
Enchanted very fast shipping is beautiful and my dog loved it I recommend 100% thank you very much
Everything is fine, I like my cat. As a gift put toys, fish and a ball!
My cat immediately got on the bed after I assembled it. He’s a bigger kitty though so I had to put the bed together backwards so he could get under the covers.
Envío súper rápido y encantada con la nueva cama, fácil de montar
The cat is very pleased. Uses it as intended. The store long sent the goods, but the bonus came the toy 'fish'. Thank you, I liked everything, we recommend!
Great product too beautiful! Little surprise from the store a little fish for the cat
very cute. wish there was bigger size ..small for my giant cats
My cats were very curious about the bed as soon as it arrived. It even came with a fish toy, which is nice. Can’t wait to see if they actually sleep in it. Very happy with this purchase.
It took only 2 weeks to get to Madrid. It's beautiful, my cat loved it 5 minutes from riding it had already laid down. A Teddy came from a gift fish that he also loved. 100% recommended.
Wood with durable, but not too good and real picture real cute!!ㅠ ㅠ Pillow, bed, fish doll, attention only one ball up!! So The :) Is really convenient charge
cudowne
Love this. Delivery was only 1week to Scotland. I expected the cushion and duvet to be thin but it’s really thick which is great and the wood is really strong and super easy to build