Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
A basket of good quality. Material: metal white glossy. Everything came whole, without breakdowns. The delivery time corresponds to the one that is indicated when buying the goods.
really nice, was a bit bent when i received it so i thought it was mad uneven but it wasn’t, had to bend it back a bit but other than that, it’s really helpful, need more things to put on it lol
I liked it very much, exactly the description and it arrived perfect as it is very well packed. Thank you salesman!
Very satisfied with the products. Although they did come a little bent I didn’t mind at all since from what I saw. They really took their time to package the product well and keep it from bending. 100% recommend buying this! Thank you!
shipped really fast, and i received it really fast! also, was packaged really well so there was no room for any damage :) super happy with it! (used my own lights cause harry potter :3)
Dugé is pre-war, it was shvidko, packed with class and nadijno
absolutely love it!! exactly like the picture & what i expected. fire perfectly on my grid wall that i got from romwe. they’re universal tbh. it hasn’t fallen and it’s been up for a week. i even put some junk in it to test. it’s perfect. i would definitely buy again if i needed to get another!
Good quality. Complies with the description. Fast delivery. The Garland is very pretty and works with 3 AA Batteries
Exactly to the photo, very good quality. He has arrived very quickly and well protected. SUPER recommend oooo
Wonderful goods. Only expensive, there is cheaper
Все отлично, дошло быстро, надежно упаковано,, с продавцом не общалась
It really is pretty and solid. It came in 10 days, the fastest I’ve received a package. Really good~
The size corresponds, only one broken. Although packed well were, in a thick inflatable bag, but still bent and cracked.
The grate is good, the spas are quality, the paint did not hatch anywhere, the goods came very well packed. Thank you store. Recommend
It's just like the picture. It came very well packed. Fast shipping. Almost 2 weeks to Spain. I love it!
The product corresponds to the description, everything came quickly, without damage, in a protective package. Recommend! Want to order more)
The store shipped very fast, it took 17 days to arrive to New Zealand! It was packaged very securely with bubble wrap and another material filled with air. The measurements are accurate and match the description. It came a tiny bit bent but it’s not an issue!
Очень классная решётка. Давно мечтала о нем. Товар пришёл в целости и сохранности. Был хорошо упакован. Всё хорошо отслеживается. Шёл где-то месяц. Товаром довольна.
Доставлено оперативно! Аккуратно упакованы, все просто супер! Рекомендую!!!!
Muy bonitas van con pilas pero las pilas no vienen incluidas quedan muy bien tienen tres modos una luz permanente una que parpadea y ya se apaga la verdad están muy bonitas tanto para colgarla como para ponerlas por donde quieras