Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Cool thing, cats have not yet realized what to do with it, all the legs are already wet
Ha llegado en menos de una semana. funciona correctamente, al principio los gatos lo ven cómo un objeto raro y nuevo, pero pronto han comenzado a beber. Tiene la función de fuente a chorro y fuente baja, muy bueno para elegir cuál les gusta más a nuestras mascotas. La luz azul es suave y perfecta para ubicarla por las noches. Tiene mucha capacidad de agua, es perfecta y cómoda. viene con un filtro para el agua y un largo cable para colocarla lejos de la corriente si es necesario. La base es de plástico y la zona superior de metal lo que da más confianza para que el agua no coja mal sabor y sea más fácil de limpiar. de momento sólo lleva unas horas encendida, pero funciona perfectamente, volveré a dejar valoración en un futuro.
Recomand magazinul,vanzatorul a expediat pachetul imediat!Produsul este conform descrierii! Multumesc!
Best Buy for cat! I have 4 cats and everyone uses the fountain. Highly recommended, no over what wonder.. Is my second purchase, this time for female friends cat RECOMMENDED! Shipping very fast-9 days
Exactly the same as the description, super well packed, arrived very fast and I'm very happy. I bought it for my little birds and it's great. Thank you!
Ótimo produto
Came to Mo from China in 8 days. Super. The quality is excellent. Works cool. Cats will be happy.
кот может не в таком восторге как я, но иногда подходит пить
As described. So far working well. Kittens were afraid at the beginning but now using it without any problems. Fast P and P and delivery. Well packed. Thank you.
The product is exactly as described. Cats loved him, I just ran the water and started drinking from him
Все работает, легко собирается, сенсор от движения срабатывает, хорошо держится на присоске, светодиод тоже отключается при неподвижности, с адаптером в комплекте, кот сначала лапой игрался, потом начал пить как из-под крана
Good qulity. It's been a long time. It is better to take metal from above, like mine. Cat from the second time began to drink. We have such a cost 30-40 k and here 15 K, definitely advise.
Received quickly and complies with the description. Large capacity, Presence Sensor limits continuous operation. Very happy with my purchase, and my cat too
It's great the flower you can put it on or remove and the water comes out equally well
It works perfectly, both the source and the sensor. It's very nice and easy to ride
Very good item.
Very fast delivery!!
I received the fountain very quickly I started it immediately after washing it. My cat asked questions at first but adopted it after a few hours. She's really very quiet. To see the coming months but for now I am satisfied
Everything came safe and sound. Everything is identical to photos, packed reliably. It came very quickly, literally 1 week
Great product, conforms to the description, arrived in schedule, store recommended.
Very easy to install, because my cats love too.
Such as the description, meets the promised, super silent, A good capacity 2,5l and bought more filters to last a good time, attention not back USB charger. Recommend
All perfect, now to expect our cat to use it!
The goods went less than a month, the box was slightly crumpled. In the kit there are two filters, one round, and the second as a small square. I took the goods with a motion sensor, the sensor works about 2 meters and the fountain starts to work, the cat leaves it, the fountain turns off. You can remove the motion sensor and the fountain will work constantly while it is included in the socket. The cat first drank from the puddle and was afraid of turning on the water, and then began drinking from the fountain itself (running water). When water becomes small, water flows weaker. The backlight can work constantly, and may depend on the motion sensor, the cat came up-the fountain turned on and the backlight lit up, went away-everything turned off.
Delivery about a month! Everything came whole, well packed. Assembled easily, everything works quietly, the water flakes Only a cat at him pofik, quite... (((
Everything works well, only the cat does not drink from Nigo, let's see what happens next
Фонтанчик работает отлично. Вода очень тихо идёт, не журчит. Подсветка горит. Датчик движения работает. Все хорошо. Вот только коты не хотят из него пить
The parcel came quickly! No humming, you can hear the rolls running! Cat liked it. Works from the network. Recommend
Fountain is super-fast delivered and neatly packed. All sat there nicely in. Now can my kittens savoring drinking.
Cat liked it. But it is better to wound with a motion sensor
Quality is good, I liked everything, but the cat does not drink: D
Good Goods. Everything works. The illumination is blue, beautiful.
Very good silent product works very well the cat loved it
+ Good quality + Very fast delivery + Works
Very satisfied. The order came quickly, well packed. Works really quietly. Cat also liked. Advise.
Fountain Super Cat uses instead sępić in sink, recommended!
Loved arrived fast and is exactly like the description!
Very good packaging and it works perfectly, it's already the second I buy and I'm very satisfied.