Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
I received the product super fast and in good condition, well packaged. The housing is good quality I recommend
Very beautiful!
Exactly like the picture. I have it for someone as a gift so I can't try it on, but it look good, so I would recommend. Happy with the order.
The cover is good, the holes coincided
I ordered several cases in one day-this one came first, in Minsk a little less than a month. Tough silicone. Cutout for the camera with a small rise. Inside on the side walls there are additional ribs, or maybe additional shockproof protection, but because of them, the cover turns out a little more)
Super case and good made, fast delivery recommend
+ super cute and good quality - I ordered a package of 5.12 in 2020 and came to me 21 January 2021
it took long to deliver but case is really nice
The goods came quickly, exactly as in the photo. Thanks :)
Recommend very sprzedawce. Case walked around 30 days, but is in perfect condition and great the showcases for IPhone 8. Best Regards❤️
Aunque hubo un par de problemas con la llegada de mi producto, finalmente llegó y me encantó!!! Gracias
Cover gun. Protected from all sides. Came mega fast.
Everything great, I get there sooner than expected and protects super well and very pretty
Great! Comle on the picture of good quality!
Super Duper, visualize dreams!! Came in 12 days
I love it! Super pretty and protects the phone very well
Exactly the same as the description
The order came very quickly. The sticker on the case is not less than not protected, I think it will quickly be scratched, everything is fine in SO
Very nice
<2en> beautiful quality I recommend
Not SSY, order: 3
Hull arrived very quickly and complies with the description
The cover came) the quality is better than even I could imagine. Totally pretty)
the product is very cute! it's really beautiful! I fuc* love it! exactly as in the picture
все супер! в Москву посылка пришла меньше, чем за три недели!
I recommend a 100% product conforms to the pictures
I arrive super fast to chile, in three weeks I was already in la serena
Very good cover. Durable. It came less than a month before Gomel. Thank you to the store, the price is good, and the quality is generally a gun.
To Tulu came in 10 days, given that the parcel was combined with another and delivered to the Post Office Pyaterochka. The picture is convex, I do not know how long it will last. Looks cool at least. Advise