Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
All is well. What I wanted. The size corresponds to the information provided from the store. Children are happy, thank you!!!!
Definitely fit into the interior, thank you.
Nice packing no break, so fun to play but you can hear a noice sound a long the electric, the electric is attach to your finger when touch. Good product but if you don’t like the noice it is not recommended. The noice is low tho -_-#
Everything works, the goods correspond to the description
The order came quickly, packed perfectly. Cool thing. Two purchases were packed in one. Track tracked. Thank you
Everything came intact. I just unpacked it. I'll try it out.
I bought the largest lamp as a Christmas present for my husband, and it worked great, but today it just flickered a little and then went out. now it is no longer reacting.. any advice? can I get a replacement?
Goods went 2 month packing crumpled but goods whole I'm happy
I arrive fast and very well protected
Excellent. Delivery 15 days. eye pleases. I'll still order.
The order was not sent for a long time. But on the road there was no delay, delivered quickly. The lamp came in a box of foam safe. Everything works.
Thank you for the excellent product!! The store sent quickly. Arrived in 15 days 5 post. Packed well, everything corresponds to the description. Seller Thank you very much
Everything is fine, delivery to Stavropol 10 days
The ball is cool, I thought it would be more, it's made kind of normal. Sent it to the store quickly, tracking to the point of issue-five. The only thing that, as if it makes a smell like ozone .. I don't know, is that not harmful?
Goods received. Everything works. The case is a little scratched.
Great entertainment. It looks better in the dark. When working, it produces a low noise. After work 5-10 minutes begins to feel ozone. Packed in a large box, came in full safety.
Everything works.
took some time to diliver but it was Christmas after all so the delivery man was problably wasted af, but lamp is beutiful and came intacked
лампа красивая, подставка выглядит немного дёшево. заказывала парню, он в восторге
The store is very sociable. I advise you to work with him.
llegó en buen estado, tal cual se ve en el video, lo recomiendo, contento con el producto, llegó luego de 1 mes
zeer snel geleverd, werkt perfect
Everything has come The parable to aliexia, why they put the receipt of the goods without my knowledge, I go into the annex, and there is no button to confirm receipt. Yes, I took it at the post office 15 minutes ago, opened the parcel, checked for the integrity and accuracy of the goods. And in the application it is already worth that I already received the goods.
She is beautiful!!!
Beautiful, bright, whistles))) and inside on the ball what dark inclusions. And in the rest-perfect! After work, stick in minutes for 10-15-excellent relaxation, almost like an aquarium with fish)) Delivery plus 20 days in Lipetsk, packed in polyfoam. Of course it would be possible to fix parts of the foam with tape, but since it went well, then it's okay already. Let's see how long he lives.
everything as described recommend store
everyrhing as described recommend store.
It was all the same.
Perfect packaging, very nice product, highly recommended.
Ladies and gentlemen, the dream of childhood has come true. I definitely recommend to everyone)