Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Заказ шел очень долго, почти 2 месяца! Ночником довольна! Красивый, много разных режимов
Very cute! It’s semi pocket sized so i could bring this everywhere i go, this is actually a gift so i’m just charging it for her before i give it. Also i don’t think you need the remote you can just tap the lil circle and it changes colour! which is pretty cool incase the remote dies
Es una esfera de la galaxia muy hermosa. Cumple con todo lo que dice. Compre la más grande y es enorme. Recomiendo este artículo muchísimo.
The order finally arrived, reached for a very long time, I do not know what it is connected to. The store always answered and communicated. The night light is excellent, beautiful, especially in the evening, when it gets darker. In general, I liked everything.
Don't look like in the picture but it's still pretty
Very cool lamp)) delivery true 2.5 months was
It’s amazing I love the product
To perm went for a long time, almost 3 months. The ball is beautiful, all colors and modes work. Works from the network and without a network.
It's been a long time. Shines only in purple color cool, the rest of the colors look like just a dull ball) in the set of pulse, wire yusb, ball and stand, there is no block)
Три месяца до Омска вот тебе и епакет
works perfectly. item is as described.
Great! Very happy with my purchase
Lamp super) different modes and remote included)
The galaxy ball looks great but it isn’t as cool as the picture looks.
Order to Tomsk went 2.5 months, already ended insurance to order) as a size of 12 cm) increases and reduces brightness, change colors) order is satisfied)
La commande est arrivée en 27 jours (précis hein). Ça fonctionne parfaitement ! Je recommande.
Quickly, very happy, the store fulfilled the schedule, thank you
Delivery is long-it was 62 days. The lamp works, at least the charging indicator lights up. The ball is cool! Nice touch. Later I will add a review. Seller Thank you!
A chic lamp)) is very fast, changes modes and brightness, thank you very much)
Packing is very good!!! And delivery is also fast!!! I recommend the store-everything works fine delivery took a month and a half, sending and packing.
Kuul, worth your money, but it was 2 months, too long ..
The delivery took 2 months (I suspect because of the batteries inside the lamp). The touch works only on the charging socket. Brightness adjustment only at a monotonous glow and if there was a switch to a new color-again to the maximum. Ordered two pieces-both went 2 months. Gift Box is one name, just a crumpled shipping box.
The delivery took 2 months (I suspect because of the batteries inside the lamp). The touch works only on the charging socket. Brightness adjustment only at a monotonous glow and if there was a switch to a new color-again to the maximum.
Lovely, it took very little. It comes with remote control to change color.
The lamp is excellent but for delivery I shoot a star. 3 months! 2 disputes and a bunch of nerves, not contact
After 4 months is arrived. The package is intact and the lamp very beautiful.
Cool night light. My daughters liked it. The truth is slightly different from the picture. Judge by photo. There's a remote. Different modes.
Wow! This is very cool! I have been unable to fall asleep for several years without any lighting, and garlands require a lot of electricity. This lamp is just a rescue! Colors are very beautiful! Recommend) A couple of words about communication with the store. The seller is very polite, answered all questions) Went to Belarus for 2 months
All in a better way, thanks to the store! Very bright light in the dark and very beautiful))