Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
I never recieved the article. But I got my money back.
Product appears very good arrived very fast. In just 7 days run (5 days) so use leave other feedback
Super accurate with the description. Great zoom and arrived extremely quick.
Arrived in just 2 weeks, securely packed. Everything works great, looks sturdy. I can only recommend the store!
The package arrived after 2 months, but it has described by the store. it's perfect and the lens is powerful. I highly recommend this seller.
Very good TV. I bought it for use with a smartphone Honor 9. prishepka, which is included, Universal, can be used with any smartphone. Pretty much compresses the smartphone when you dress it, but does not leave scratches. The lens is better to wear on a smartphone without a cover, as the cover creates an additional distance between the camera of the smartphone and the TV. And I advise you to use the digital zoom of your smartphone in conjunction with телеобьективом, at least two times, that would be less visible the closure around the edges. I attach examples of photos below. With and Without TV. The photo was taken from the window from the tripod, in night mode, at a long exposure, and low ISO. The distance to the machines was approximately 90-100 meters
All OK fast fast delivery recommend
Still not used, but certainly I loved and The quality is great. Came exactly as shown in the pictures and is as I imagined. Well packed also. Note 10!! Eager to use!
In general, it seems okay. Only the smartphone holder on the tripod was broken.
Unfortunately my hand is very shaky, I need to add a tripod! But it gives you a surprisingly good picture. Fits well on samsung galaxy xcover 4.
Great lens. The image is clear, however, first you need to screw up on the correct installation. The remote is tied quickly, it works without failures. To buy exactly recommend. Shipping fast.
Still not tested but is all right, took to get but because the postal strike. Box came quite mixed but not affect the objects. Like the product.
Does not work on iPhone X, the lens will not for the lens on the iPhone so it does not work. You get a solid circle
Отличный объектив
Article was quickly sent and I got him received in good condition!!
Excellent product quality, pictures with and without digital zoom.
Excellent product. As it appears in the publication. In perfect condition. Thank you very much
Excellent store Product quality
fast shipping. good item
Boa
Excellent product reach you 1 block That's how the moon looks
I'm really satisfied with the quality of this product, ofc it's not professional telescope but for 10€? definitely recommending some pictures how it works:
All according to the description. Lens zooms, unfortunately my phone has too extremely umiejscowiony camera, making assembly facility is virtually niemożliwy :( Gift waiting for her husband. Shipping in some week.
came fast not easy to us hard to bewith out moving when you take a pic.
Product exceeded expectations!