Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description. Materials and finishing give a feeling of quality.
Spot car map and yellow lights highlight eye letter! Spreading is a tough long data write useful living like baby recommended!!
симпатичный.
Finally received my lamp. I am very happy with my purchase. Good quality and wonderful design. Very convenient lamp which you can use in different ways.I recommend the store!
very Nice !!! so happy !!! good product and fast delivery
A good, high-quality product. One but, the power button is made very sensitive and when you take the lamp behind the back side is triggered, which is not very convenient.
Delivered in time. Well packaged. A little bit difficult to stretch but otherwise everything is great. I'm very pleased
It's the second one I buy. It's come very fast. Now I have the couple for the bedside tables. Very nice and give good quality feeling.
I love beautiful all levels of touch lighting very good store
Fast shipping! Well packed. Beautiful lamp. 3 modes.
Erg snelle verzending! Goed ingepakt en mooi werkend lampje met 3 licht standen.
This is a really good quality portable versatile lamp!! i can see my child using it well in through from 2yrs and older!:) thank you!!
Parfait
j'adore magnifique tous niveaux d'éclairage en tactile très bon vendeur merci
Lamp exquisite, light strong מאד, beautiful and soft. Three strengths, I use בנמוכה מהשלוש in the. Every few days need to charge it bit מעייף והכפתור הדלקה is sex iPod touch and such, sensitive midi. Besides product excellent and I recommend מאד, as seem שאקנה long two שיהיה me for.
produit conforme à la description, possède 3 intensités. bouton très sensible.
I love this lamp, very nice pure design, several possibilities several intensity of brightness I'll take another for my room for when I read in my room The product arrived quickly in about fifteen days.
Parfait
Very nice small lamp, very practical, very easy to use.
The night light is excellent, it shines in 3 modes, the assembly is super. Very satisfied with this store, the parcel went 2 not enough
This is poor