Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
In Kaliningrad-14 days. Unfortunately, the toy was not working. The dispute was closed immediately, the money was returned.
Garniy quadrokopter, ale minuliy (blue) MiG robiti flipi, this one is not MOGE, I'm mad at you.
The children love it.
Works and we are satisfied
As shown and described. Instructions in English are attached as well. First flight was all fine. After that, even after calibration, the aircraft seems to go nuts. Will continue trying. Very fragile. But makes fun. Supplier sent out fast and my order arrived on time. Very well packed and arrived in good condition.
Operating is quite hard keeps going up and than falls down. Think we need to keep useing it to become better.
VERY GOOD
Thanks to the store, it's fast. Well packed. הנכד played with it some פכמים, and it's just התפרק. The toy is not strong enough. The screws השתחררו, והחלק top התנתק. Expensive relative to him.
A little twitchy thing. You can play the whole family. But you have to control it. Packed reliably. It came quickly, I recommend the store
Super i like it very much :) and definitely recommend!
Classifier
Good quality UFO. Thanks
Entertaining
Testing.
Fast shipping days received in only four key Great for playing at home
It's simple, see how it goes, it's for birthdays.
Work well and battery non-rechargeable,
Great product but this piece was deffective and falls down after few seconds. A piece of drone flies away from it. :( Dispute opened, money refunded. I need to buy a new piece.
Seller norms! But delivered not very, and damage is
පට්ට ංභාන්ඩෙ, Very good fast shipping ජොලි බාන්ඩයක්, උඩ දාපු ගමන් යනවා ම්ම්මම්න් ගාලා
An interesting toy, but the price is too high. Mostly all norms.
very nice toy ...speed shipping also...thank you❤
wow.... my son will be happy... nice packaging..fast delivery.... highly recommended....
All ok :) very fast delivery. 11 days.
super!
Thank you!
Simple but for the price is fair, good purchase
por 200 pesos esta bien la compra , frágil de plástico pero el costo lo vale
Vsyo super well sealed
Very good. You need charge it first, and when red light stopp it ready to go))) you only need throw it high up carefully .
Well packed and working perfectly
Kids too like I thank you
Top quality fast and beautiful, it's really fast within 3 weeks The really loved
it's perfect
Nicht schlecht...
The goods are excellent. Kids are very happy
Fully well within the operation as ㅎ ㅎ
Very funny toy, kids love it. Arrived 2 weeks later than it should