Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Cool astronaut. Came for 3 weeks. Taking into account the order for the new year, this is an excellent delivery time. One minus-the switch button is not fixed. You need to press and hold or come up with a lock yourself. For this minus star. Otherwise, everything is fine.
Everything came whole and fixed, despite the fact that the box was all crumpled.
11.11 paid. 12.12 delivered. The cardboard box was heavily crumpled. But personally it did not bother me. Everything, as in the description! Nice flashlight. Thank you store!
It took about 2 weeks from shipping to arrival. The box was broken.
Lovely nice bedside lamps or lamps. They do not shine very much, but this is what is pleasant.
Works, a fairly neat figure, but there is a black color, it is not so well applied, for example, the store does not have it. It came quickly
Everything works fine, the light is bright. But from the photo it seemed that the lamps of one size, but in fact the diver is bigger than astronaut.
It's just like the picture, it works very well although it takes a long time to get there but I finally got my order I recommend the store
El producto es igual a la descripción. Funciona bien.
Good product, fast delivery, store recommended
Very nice, I had trouble with delivery but it was the problem of my country's carrier plus the people in the store they were pending delivery, that if the box arrived crushed, I would recommend that they wrap it more
Отличный ночник, детям нравится
Packing a suitcase in a subbit expedition) Astronaut top!!!
The box is killed, but the astronaut itself is well made.
Less than stated, the quality has not yet checked Box вдрызг just
Excellent, just like the pictures. I arrive in 3 weeks. I recommend.
Trinket!!!
Everything works, the helmet resets and thus keeps the button behind, which turns on the light. If you just press-does not burn, it is necessary to keep. Well, the box is all crumpled, I do not know whose wine-Mail or the store? I took it as a gift, now I have to come up with something with packaging
It takes a long time to get there but because I asked for it ordinary, the box came in dented but that's the fault of the emails that brought the package, still the lamp arrived in very good condition and works perfectly, I recommend it to 100%
It's a funny thing, on viglad yakisna. Recommend.
Супер! Ребенок в восторге. Рекомендую!
adorable!! I loved it!