Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied with the purchase. Product appears to be high quality. And delivery quickie, 10 days arrived in my home, impressively.
Article already after 5tagen. Roll makes a very good impression. Visually very good quality. Look forward to the first use on water.
Top arrived in 10 day Mogi's crosses SP
Delivery just over 3 months. The quality is visually good, but only for your money. The store sent 2 coils, no problems with customs. For this, Laik is definitely.
All norms, thank you!
bought it to see if it can match some €60-€70 reels. Seems to be a nice reel for freshwater fishing but it can't stand up to a Abu Black max. Although it is close! the weight trimming for the spool is a not very useful but you can modify it a little by adding some rubber.. But further is it a surprisingly nice reel and is not made of some cheap plastic. So I guess you can give it a try! (15 days to the Netherlands with covid-19 delay)
It feels like it’s a good Quality, havent tried it yet, but looking forward to it
Very good bought by 3 time super recommend fast arrived early in my view excellent material take pitch well away by quantity Q facilitates in pitch bearings top without complaint came well packed.
Got, my first coil in this style, I do not know if it's worth its money, the fastening is plastic, for me I do not like it. I advise the store, fast delivery.
bang for The money
Looks fine, delivery very fast, few days from Spain. Looking forward to try it. Question is what means 11+1 ball bearing, why not 12 ball bearings.
Thanks fast quality
Bueno , todo bien llego en buenas condiciones.
Very good thank you we will try
Beautiful Reel, TD as description. Arrived very fast. Is the second.
Delivery in three days, very appreciated. Not yet used but visu the quality looks good.
arată super bine,sunt foarte mulțumit de ea, urmează să o probez,mulțumesc mult,recomand!
Mega!
amazing quality for this price again!!! Makers please do not increase price tags :)) it is the best baitcast reel with this price an size range ever. this one is only 6.3:1. I wish to be in version 7to1 or 8-9 to1 ratio..this would be perfect!!!anyhow delivered in less then 7 days. I will enjoy this one soon and for sure buy again some nice fishing equipment made by kastking.thank you
A great product!!! ✌
Am satisfied very fast delivery'll me still added outer-soon
Reel light a beautiful look… Still testing
For its price, good coil, delivery two weeks to the Amur region, the store Thank you very much
Well received. At first glance the reel has the area good no noise turned very good brake remains to be tested at reopening. Thanks to the store.
Very good. As advertised
Very good product, order 15/01 arrived in 25/01 in Paraná. Highly recommend
Looks good, packed well. Supakuota Gerai, atrodo viskas tvarkinga. The packing is excellent, looks super.
No first and probably not last purchase u this store. Reel wymagał przesmarowania. After treatment work smooth. I am happy with your purchase.
Ordered with spinning! Came for 4 days! We will study in the spring! Thank you! Advise!
Top very fast
Very good
ДВА ДНЯ!!! До Санкт-Петербурга, курьер привез домой.Катушка соответствует описанию, ход плавный,люфтов нет, проверю в работе с открытием сезона.Рекомендую продавца и товар.