Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Conform to description 100%. Premium quality exterior and package but not tested yet in the car. Quick delivery to France. I recommend the store. Funny stickers inside
С помощью данного устройства получилось подружить телефон с автомобилем. Теперь можно слушать музыку с телефона, либо смотреть ютуб в пробках. Звук для меня приемлем
If you buy this thing to listen to music, forget it. She cuts all the lower and middle frequencies so much that there is nothing to listen to in songs. It's just a nightmare. Total disappointment. I bought only for listening to music. Appearance, quality of performance at 5. The rest is just a bottom.
It's all right.
Produto excelente, ainda vou testar o tempo de bateria, mas a princípio cumpre muito bem o que promete.. O único ponto negativo é a demora pra entrega, esperei 47 dias pra chegar em Manaus AM
awesome product works perfectly. The store is so polite with very quick service, though it took nearly 2 months to arrive to Algeria after shipment. I totally recommend it
Подключился легко, инструкция только на китайском
The goods went to Moscow for 50 days all OK to the store Thank you very much for the goods
good quality
O produto chegou em perfeitas condições. Tudo conforme descreve o anúncio.
Классная маленькая вещь! С Xr отлично соединилось. Покупал для прослушивания музыки, всё работает и свою функцию выполняет. Звонить не пробовал. Попытался зарядить, почему то ни каких индикаторов зарядки нет. Может и не должно быть, а может не заряжается. Если что-то будет не так, дополню отзыв
Excellent. Fast shipping, arrived in only 11 days at CDMX. The article surprised me in terms of audio quality and material quality. Very easy to configure and no disconnect problems as well as what has BT 5.0. Again Baseus never disappointing :)
шло долго, но дошло все в целости и сохранности. работает здорово. в машине правда не пробовал.
good
Fast delivery and looks / feels as advertised. Sound is very good although the microphone is probably less good according to the first two people I called, but it’s a great solution for no BT cars with AUX input. Very recommended
Everything came in whole works. The longest waiting for 2.5 month parcel
All excellent. He arrived in time, in excellent condition and a nice presentation.
Delivery on time is acceptable. Everything works. I needed to send a signal to the Music Center from the phone. Until I can not say how much the charge holds. And so everything is fine
Easy to connect and without problems in shipping
es tal cual se muestra su función es muy buena tiene el rango de 10 m en recepción pero yo lo uso en mi carro y se carga perfecto muy bueno.
Purchase is satisfied, but very long delivery was, and so I recommend the store
Super!
All right, for the price they look quality, functional and compact. Recommended, not for audio demanding but not bad as you think.
Seems to work.
Although the sound quality is lower than the radio, it is an excellent apparatus. Very small, easy to install and use. It's completely mimeted in the car.
Олично. Пришло за месяц в Латвию.
Satisfied!!)
Products have arrived a few days in advance, this is very good. Then I'll tell you about your performance.
Seller 5 +, goods 5 +. Want for auto something good-buy from baseus, you will not be mistaken! Yes, not cheap, but not screaming, and not Koso, the file is not necessary to complete;-)))
все ок, правда довго йшло.
As always, bazeus at altitude, connected without problems, the sound is good, on iOS shows the battery charge.
Классная штука, все работает на ура