Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. Headphones with the help of a transmitter to the TV connected, the sound goes, without delay. Track tracked. They came to a stop. Delivery about 2 weeks
Товар очень качественный, описание точнейшее, подключение с первого раза. Все супер, продавец отличный.
Доставка быстрая, до Кузбасса добралась за две недели. В инструкции много языков, Русского нет. Подключение и настройка заняла не более 5 минут. Покупкой доволен, продавца рекомендую.
Everything came exactly on time. Everything works as in the description. Seller thanks.
언제나 Ugreen제품은 신뢰가 가며 날 실망시키지 않습니다. 감사합니다. Ugreen products are always trustworthy and don't disappoint me. Thank you.
Perfect! Pareia easily with any Bluetooth device 5. connected on a JBL and not got noises. Works in any home. Came sealed in original packing and arrived in less than 1 month.
Ordered with 3,5 Jack, high-quality packaging, sealed in a film, the device itself looks nice, qualitatively made. Headphones haylou Connected instantly, there is a slight delay in sound (does not strain). Second headphones honor XSport A61 also connected without problems, there is no sound delay at honor at all. In a pair of headphones work perfectly, the sound is regulated by the remote on the TV (Sony) did not expect such an excellent result. I recommend the producer. Thank you.
It came in 2 weeks from the order before receiving. Corresponds to the description, works.
To St. Petersburg delivery in 12 days. Packing normal (plastic bag + carton box device), goods whole. I did not communicate with the store. Bought for the TV. Connected to Redmi airdots + Elari nanopods headphones. Both models are two-component. Worried that they will not work, as it turns out 4 Bluetooth devices. The first time did not work. When connecting the 4th earphone, the sound began to merge and go jerks. Made a complete reset and again. Efekta zero. Then connected first the main (right headphones). Turned off the transmitter. Left headphones with right (hearing the left channel-right channel). And then he turned on the transmitter. The sound everywhere was perfect. A couple of times the sound in other connections fell apart, but it was decided easily, pull out the transmitter from USB and after 30 seconds back turn on. Through the concrete wall with reinforcement at a distance of 6 meters, my headphones work. Track was tracking. Took at the point of issue in the national parcel (partner DPD). Goods can be recommend
10/10
Ótimo produto. Recomendo o vendedor.
One past the quality! It cost Me a little to connect the second but I 've created a stereo system for my living room with two of these and an adapter cable. The quality is amazing and the cables are very good. Ah! And it's hardly latency. Very occasionally they go out of tune but I turn off the speakers and turn on again and ready. Very good shopping.
Well packaged. Product with good finishes and correct operation. It is very small. 100% recommended. UGREEN quality
Хороший адаптер. Доставили за неделю, задержки в звуке нет, качество отличное. Разочаровали только две вещи: почему то при покупке я думал что это приёмник/передатчик и что он работает на аккумуляторе, поэтому собственно и решил взять на замену старому. Из-за невнимательности у меня теперь два проводных блютуз передатчика, клёво
Very fast Delivery to Israel about 2weeks. Thank you store.
Delivery 16 days, track tracked. I took it with an optical input for LG TV came up perfectly. Packaging branded. Сконнектился with 2 headphones without problems, the sound is clean, no interference and floods. Powered by USB TV. On the second headphones, the delay in sound is barely noticeable, if you do not look after it. So thing!
Works great with the Apt X HD headphones. Now I have no delay when watching bluetooth with my headphones.
Very very fast delivery .. The product is compliant. Just try it.
Arrived in perfect condition and working as the waiting.
works as specified. Connected to the TV outputs streams the audio to 2 Bluetooth headset at the same time.A bit of delay nevertheless.
Got fast. I took for the TV, no problems with connecting Sony headphones the connection passes automatically, no delays with sound, as with quality did not observe. Took a bunch of everything
Alas, he himself, tupanul, needed a Bluetooth receiver for connecting headphones, and chose a Bluetooth transmitter. To the quality I will check later
I like Ugreen. I trust his quality. Thanks to store.
Посылка ехала чуть дольше, но приехала без повреждений. Уши jbl цепляет без проблем.
Everything works! Very fast delivery to Lithuania (2 weeks!). Recomend!
Congratulations ugreen, excellent product!!! Discreet efficient easy pairing without delay. Fast shipping beautifully packaged product description this Congratulations!!!
Product easy to pairing and hide behind TV. Very useful to avoid disturbing others. Serious store.
Perfect. Work fast. Delivery have been much TB. Within 25 days.
Quality as always on top. Quick connection, easy adjustment, large range of action.
Works connected JBL Charge 3 to PlayStation 5 via Aux In The Monitor, the goods came before the declared time
The build quality is excellent. Very easy installation. Just put in 3.5mm (P2) and another USB input and ready. Automatically he thinks the Bluetooth. Very satisfied. Excellent store.
THANK YOU SO MUCH !!! TO FAST 10 DAYS !!! SAFETY !!! VERY COOL !!! VERY GOOD QUALITY FAST CONNECTED VERY NICE AND EASY FOR USE !!! PACKAGE HIGH QUALITY TO , BEST ORIGINAL TRADE MARK !!! GOOD LUCK AND HAPPY DEALS !!!