Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, as a gift put fasteners for wires
How always look great. Parameters correspond.
Jugreen is always on top. Delivery lightning, without gifts does not leave. The best in the market by ratio price quality. Definitely recommend
Looks good. The location of the cable and connector docking is quite tough, perhaps because of this, it will not last as long as I would like, but the time will show. On the connectors, apparently, there is no gold coating.
Cables are working and stylish. Suitable for fast charging. Fast shipping. Seller recommend!
Quick charge, good materials. Highly Recommended
Всё отлично!30.12.вынула из почтового ящика. Работает на зарядку и на передачу(чтение)данных.Очень давольна кабелем,быстрая доставка.Товар и продавца(отличный)рекомендую!⭐⭐⭐⭐⭐
Delivery month, the quality is excellent, as a gift Velcro, thank you.
Shipping in less than 1 month by urban, highly recommended feel the quality of just touching it.
отличный кабель,прочный.доставка быстрая до НГ получил
Great cord. Delivery just over a month
Fast delivery-10 days. The parcel was tracked all the way. Now about the cable: at a load of 3A, the voltage drop is more than 0.7 V-I would like to be smaller. Well, in general, it will go.
perfect strong cable
Super Cool cable in very high quality binding. In Kiev for 3 weeks came through New Mail
Everything is super! Quality is necessary. 10 days delivery!
The wire is super, not the first time I order, the white nylon looks Superski, came in 3 weeks
Good
Good
great quality defiantly buy again
Shop excellent goods came quickly quality good checked charging goes. Seller well done thank you for the goods and gift
Good
The charge goes, everything is fine.
Everything is very cool, it charges well. Looks nice, charging and the unit put in one parcel. Thank you store! I will take only their products, there are no questions about quality)
good
Very reliable cables from rhis store. arrived in 3 weeks time.
working fine waited 36 days delivery
Not my first order from Ugreen, excellent cables for the price.
Very fast delivery. Cable quality. If necessary, I will take the cable in this store.
The goods arrived within a month in St. Petersburg. Ordered 11.11. Everything works clearly)
the store have a early confirmation of the order
Fast. Everything matches. Recommend
Great Cable
Cable is good. I am pleased. Реомендую. New Mail came to Ukraine.
Excellent quality as always UGreen. Took about 2 weeks to reach the house.
As always good
A little short
Nothng to discuss about very good quality. Very fast delivery. This was not my first order based the great previous experience. If you want good product - choose UGreen.
Good product. thx
Charging cable is very sturdy and works very well. Also quick charge folding lest. I have already bought so many cables and the IS to now the best. I message me then again if I now know how it looks after weeks
The cable is super, on the Samsung S8 + fast charge works.
fue tan rapido que llego con otro pedido de muchos dias antes
Very good, impressive how manufacturing quality is noted. It feels very nice to touch. It also came with a gift: a cable tie. Very practical. Thank you very much!
Good quality
100%
Excellent.
As always best quality at best price! Thank you!
Наконец-то хороший кабель! Спасибо!
Very good Ugreen quality I always loved
top
Excellent as always. Good store.
Arrived in 20 days, found very fast.
super fast shipping and awesome quality, your products are awesome, very Good brand
Quality as always on top. Fast charging supports. I buy already 3 times (not because of the fact that often break: D)
Very good products, ugreen quality is incomparable and very competitive prices. It didn't take long to arrive, less than a month and everything came OK.
24 days for delivery with combined shipping High quality up to packed Comes with a velcro strip (better than velcro) to pick it up [The disinfectant they used in the combined package smells great]
Thank you. Space thing.
All-OK.
Câble tressé ultra résistant, très bonne qualité, recharge rapide je recommande fortement.
perfect. works just fine. fast delivery
16.12.2020 ordered, 30.12 took from the mail. works. I recommend
I took for a dollar, for shares plus a discount from Ali on sale. The cable looks good, but unfortunately, it's not good to check the quality of its work, because. Need a new tester supporting fast charge standards and it costs $20-30 Work works, length from edge to edge 104 cm.
llego en aprox un mes, cumple con la descripción, recomendable totalmente
Good cable. The cord is elastic, the length matches. Delivery in time. I order from this store not the first time.
It is really good product. I thank you very much.
do it's job
Great cable. Soft, fast charging supports. Corresponds to the description. Poisoned by the store quickly. Delivery is long, 40 days to St. Petersburg, delay due to customs.
Fast shipping. Everything was is excellent condition. The products are excellent quality.
Excellent cable!!! Made perfectly!!! Ugreen was good. i recommend it!!!
Better than original
Product received according, corresponds to the description of this, very good product, satisfied with purchase, the s Ugreen product is of very good quality. I recommend this shop.
Before the check went 12 days, the cord of excellent quality, everything works,
круто конечно.
Great USB-C cable.
хорошие провода, все работает без проблем, вот только интерфейс 2.0, но за такие деньги глупо на это рассчитывать, к покупке рекомендую однозначно
Посилка до Києва дійшла за 9 днів, отрима в відділенні Нової пошти. Нормально запакована. Заряджє :)
As usual goods quality first. Shipment passed after 17 days. For shopping free as clasps for cables. Pplecam
In Kiev took a long 52 days. and otherwise everything corresponds to the description.
The goods arrived on December 26. The cord works, fast charging supports. The order was made on December 6, December 7, the goods were shipped. It came quickly, I recommend the store! Before that, I ordered another micro USB wire from the direct store and it also came very quickly, in 10 days. Ugreen topspp!! By the way, the wire is 2 meters. The order was grouped with protective glass and they both came together. Took with a coupon for 200 rubles + coins for 6,89 rubles, instead of 328 rubles took for 121,71.
The wire went 30 days to Moscow. In general, satisfied, fast charging is, the wire is made in the fabric оплётке.
Как всегда качество отличное, и продавец положил подарок, спасибо за быструю доставку
Thank you for the good goods, arrived quickly, bought two pieces, see in more detail and in detail in the review but my YouTube channel black flea. Happy new year
Long went to MOS. area, but not because of store, but because of our mail. The quality of the cable is satisfied. The braid is strong. Charges and sends data perfectly. fast charging did not check. As a gift, the seller put a branded hood for binding the cable.
High quality cable as always, fast shipping, highly recommended
The package arrived in perfect condition, it came along with other items that I bought. Ugreen cables are of excellent quality, very good finishes, very good materials, I have used them for several years, some of them have been with me for more than 5 years and they work as well as the first day. It is definitely a brand that I can recommend without any fear of being wrong.
excelente calidad, precio y llegó rápido.
I ordered two wires 1 m and 1,5 m for Samsung Galaxy S8 and S20. On both phones gives fast charging. On S20 there is still a function of very fast charging, but it does not work with these wires, only with a native cable. But it's not fundamental, just quick enough. The order came quickly, the track was tracked. In appearance, quality, let's see how much will work.
Thank you store. The parcel came to Moscow very quickly. The goods are excellent. Recommend.
Good quality goods! Ordered 11.11.20 came 16.12.20 to the city of Ufa
Fast shipping. The product corresponds to the description. Special thanks for the gift. Good store.
Goods consistent with the description. Fast shipping recommend to everyone
Thanks Ugreen, product quality always.
On my Android did not fit
Great wire
All Super recommend. Soft, delivery up to 2 weeks
The cable came in 1,5 months, the quality corresponds to the description. If you do not hurry, feel free to order!!!
Quality product!!
Bought 11.11, drove 1.5 months. I liked it. As a gift, they put a cable tie.
Took in exchange for a regular charge, which already lived its own and was kopotkovata, took 1.5 meters, it turned out to be ideal in length. Inserted, charges, looks good quality. Delivered promptly, respect!
Very fast shipping arrived, good quality the cable serves for turbo charger and computer I recommend
Great cables. Support fast charging and data transfer. I'm not buying it for the first time.
Доставка в Гродно шла чуть больше месяца, но это наша таможня долго продержала. Трекер отслеживался и в страну посылка прибыла через 2 недели после заказа. Качество нравится, все как в описании. Быструю зарядку предсказуемо не поддерживает. Телефон меня сразу об этом уведомил. В остальном кабель очень хорош. Рекомендую
Quality at altitude!
The cord came, everything is whole, it works on Poco x3nfc, shël 17 days of the Tver region, I recommend the store, 5 ++
Kabel wyglada na porządny nie mogę tego sprawdzić ponieważ zamówiłam kabel typu c zamiast lightening. Nie mogę nic powiedzieć na temat działania bo nie mam urządzenia z takim łączem. Przyszło w trochę więcej niż tydzień
It came as always quickly and everything suits me, a great store!
Quality as always on top!
item came in good condition!
As always, Ugreen quality. From the moment you open the package everything is very careful and noted. They brought a little detail so they could hold a cable once saved.
Is working
Is working