Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
very good
Too happy! It's gone for pretty walks
The goods have been very well packed! A quality backpack for a cat))) I recommend everyone to take the largest size)
Product very very well packaged, arrives in France quickly. Very happy with the product, our cat adopted it directly! Ready for a superb ride safely. Thank you
Since our cat likes to sleep in a washing machine, she liked the backpack very much. Everything corresponds to the description, packed perfectly! Thank you
Just what I expected and good quality!
Good backpack, I like it. The cat has not yet understood the funny, but I think it will appreciate it with time. The backpack came well packed, went about 2 months before Minsk.
Rather fast delivery article compliant a little small for my cat (he eats a lot) but otherwise I recommend very very very practical
The size of the Bottom Liner does not exactly correspond to the size of the bottom of the backpack, it is slightly larger, because it is not very stable. In the rest all as in the picture. Very fast delivery, came in a week
It looks great, colours are little paler than on product picture, but overall great product. Kitten loves the package more of course. :)
Very cool backpack, came to Ukraine in 13 days via new mail!
Product well protected! I am very happy with my purchase, I do not regret at all. It is protected from plastic
Normal backpack-carrying. The threads were slightly stuck out, but not critical. Came in a huge bag with the inscription "careful, Glass." Packed in air mats. The replaceable illuminator is intact. Cat appreciated
Рюкзак хороший - точно как в описании, очень быстро дошла посылка.
Great, just like it appears in the image. It comes with a protective plastic that needs to be taken off carefully. I love it.
Amazing. Same as the photo and very good size
A good carrying, the animal there breathes well (a lot of ventilation holes), himself climbs into it, sits quietly. They haven't taken it anywhere yet.
Perfect and sent fast
Доставлено быстро.
Buen tamaño para un gato pequeño o mediano. Buena ventilación.
Excellent backpack, large in capacity, cat liked
The goods came quickly, but the window for the cat was slightly damaged, as if adjusted, in the photo, but it's not critical, so it's all good.
Just received the bag today. I think my cat boy likes it. Will take him out once the weather gets better. Thanks.
Came not much peeled
It has come much earlier than I expected and is of very good quality, very happy with the purchase!
I went to Israel for a month. It looks durable. They haven't experienced it yet. There is a foreign smell, I hope, will fade quickly
There are scratches on the Illuminator, they are unobtrusive, but still unpleasant. Different pattern! I bought specially from this store because of the picture without cat ears Delivery is very long, ordered in October, received December 30. On the request to check where my order first received the reply that the delivery time is 75 days-wait. Sent the seller also for a long time, then she lay waiting for when they will take.
I loved my mother. It's the best I 've ever bought here.
I came to Chelyabinsk for 13 days. Size L perfectly suited for a cat weighing 4.2 kg. The backpack is strong, the quality is excellent. In the complete set on the window there is a plastic grid and a peninsula, as in the description. A sharp smell I hope will soon disappear as they write in other reviews.
Wonderful and super fast
goede kwaliteit, leuk met de 2 kapjes. de ring die je er op klikt is wel fragiel dus niet te vaak wisselen van raampje. snel binnen. handig zakje aan de zijkant.
Super
It went 10 days to Moscow. There is an unpleasant smell, made qualitatively, but planting a cat is uncomfortable, the cat is generally shocked
Order alien 20 days before I. N. A. Oh PGT. Panodas. All the way corresponds to the description, when opened there was a sharp smell but quickly weathered. Carrying is good.
Perfecto
Description faithful. The parcel was packed very well and is very simple to assemble.
He has arrived very quickly and is just like in the description. My cat weighs about 4,5 kg and it does great
My cat is very happy traveling there
The backpack came very quickly. Well packed. Seller and good and polite.
Cool backpack;) The only negative is not such a rich picture as in the description. Prishe Lochen well packed: on all sides inflatable bumpers. But when I got it I saw the scratches in the picture. I wanted to leave a complaint, but it turned out that it was a protective film.
Cool. koshkami liked. was very well packed. the backpack itself is light, does not add gravity, convenient. I did not regret that I took
Arrival in a week. Less brightness than in the photo.
Came in a blown package, all parts separately, nothing is damaged. The colors are bright, in size, like, the norms of the cat are large, but they fit)) There is a smell, but I think that soon it will fade
Fast shipping, store was very nice, kids love it!
Our cat is pleased :) But the cat is not very XD But they both fit quietly Cat older and she almost 1.6 years old
je viens de recevoir le colis avec une semaine de retard le colis. je suis déçue. Il était pourtant bien emballé mais le sac abîmé et présente des coups. je suis déçue. je ne vous conseille pas cet article
Asked the store to pack well! Complied with the request! Thank you very much, I'm delighted and the cat too! Before Belarus went a month with excess)
The goods are contagious, all the reviews of the children, I recommend to the store % of the stay on delivery to poshkogennia.