Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
A capinha é igual a da foto, de boa qualidade e chegou em menos de um mês (mais ou menos uns 18 dias)!! Estou super satisfeita!!
i love them!!!
Super cover, protects well
It looks beautiful, at first something groin, but the smell quickly weathered. Delivery was long, waited 2 months.
It looks exactly like the picture and its really good quality! So so so so cute and the colors are very vibrant!!! And it actually came pretty quickly! Im so please and satisfied with it!!
Looks awesome! I liked it very much:>
This is so cute :)
Lovely!!!!
Love it’s super cute just like the picture
A little flimsy but looks just like the photo! Arrived in about three weeks.
Super cute, reminds me of journal spreads
Very cute case! I loved it
Very cute and good quality, I don’t think the design will fade much and it’s not too flimsy. Definitely not meant for protection though so I’d recommend a screen protector, however it does stretch over your camera so that’s some added protection
Really like ~~ ^^
love them
cute !!!
this phone case is so adorable T^T it arrived a bit bent so the packaging wasn’t the best but it’s not too noticeable when on the phone. overall i’m very happy with it tho :>
Very nice and the same as the picture. 100/10
I received it in 21 January. It’s in good quality, highly recommend to buy it for Sri Lankan’s.
Es muy hermoso y es igual a la imagen.
The very nice and comfortable housing, is HERMOSAAAA <3
.₊̣̇.₊̣̇.₊̣̇. .₊̣̇.₊̣̇.₊̣̇.
Girls, the cover is very cool!! Came even before the expected time, very nice and perfectly sits
The case is okay like the photo they show
The case is very good quality ! It’s hard plastic and feels very nice too, also the design and characters are really cute too so overall it’s a good case !!
the case was so adorable and just like the picture and it looks like it offers some pretty good protection.
Very cute <3
I loved it.