Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Llegó muy rápido a mi gato le encantaron sus juguetes, igual a la descripción, recomiendo al vendedor.
It's taken a week to arrive. The product is as described, I hope it will last and not break immediately.
Delivery one month, Balls are large, the frame is iron, for this money is super, the orders appreciated the goods)
Думала будет меньше но оказалась с ладошку! Кошка довольна, ноги не кусает
My cat was very intruiged by it at first but realised she couldnt get the mouse out of the cage ball so just gave up on it. The ball rolls very well and is very colourful. Very challenging for my cat which is good. Feather stays intact when cat bites, paint on the ball stays in tact
Доставка быстрая. Всё как в описании. Прикольные игрушечки))) Продавцу спасибо. Рекомендую.
I really liked the toy cat, although it is very loud
1.5 months delivery. Great toy. Thank you!
This perfect, my cat loves it, though at 2 weeks he was destroyed by haha, very good, it took 2 weeks to get to Chile and did not communicate with the store
bonito
The ball is good, only on delivery bent
It's like in the picture. Only that my cat being too young is a little afraid of them.
The spiral is super, on the door were fastened, the cat plays. The ball is heavy, it rolls badly. Not yet playing
I received the parcel, all the rules.
Le va a encantar
28.06 заказали, 11.07 получено на почте. Супер быстрая доставка. Спасибо продавцу. Рекомендую.
The cat is delighted. The Bay in the recess immediately. In the middle, there is a cat's exasperation. Recommendation.
quite loud when our cats play with it and heavy as well. deffinitely gonna buy more.
все соответствует описанию, но моему коту не зашло((( буду искать другую игрушку. а сам товар полностью соответствует описанию, хорошо упакован ничего не повреждено. рекомендую к покупке.
She's iron and my cat plays her very well