Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Быстрая доставка до Санкт-Петербурга. Получен незаряженным. Первое впечатление весьма положительное по всем характеристикам. Бренд и продавца рекомендую!
Everything is great! I'm very satisfied with this power bank. Quality is excellent. Delivery for power bank is very slow though; because it's delivered by train (within 6 weeks).
Looks good. Not yet applied. Came half loaded.
11.12.2020 ordering 04.02.2021 taking, I'm a bi kazav shcho Duzhe Dovga delivery.
Everything is as always super!
Ordered and paid 2020.11.11, received in new mail office 2020.12.07. Branded cardboard packaging with traces of "light deformation" from transportation was in a thin "pupyrke" with a logo. The choice was made after watching a video about ugreen pb132 from the channel "China to help."
Delivery is super fast, but but... The whole thing came in with deep scratches. I took for a bag with a USB output on the SIM extra is not so important only if I worked and did not turn out to be b/U. In general, the sad of course. Selman is silent as a fish on my guess, so I advise you to shoot the whole process of unpacking...
Good ones. You can charge three devices immediately checked. On top of the plastic soft-touch is not slippery nice to hold in your hand. Supports fast charging of the phone everything suits. The weight is palpable heavy.
Heavy then I expected
застрял на китайской таможне на 2 месяца. Покупал в начале ноября 2020г., такая задержка впервые.Продавец успакаивал, что такое бывает. В итоге товар шёл 85 дней до Улан-Удэ. Качество на высоте как обычно! Ощутимо тяжёлый. Дошло в целости, без единой царапины. Заявленые функции выполняет.
Great battery. Fast charging is available. Went to Rostov-on-Don 83 days! It's an anti-record for all my shopping time on Ali. Packed disgusting-factory carton in bag
Weight loss and view than big but durable oh
The case is made of rubberized plastic, the fingers remain healthy. But if desired, it can be lubricated with a salad and stored in the oven.
אחלה product, but took month and a half to reach
came packed very nicely
great product. arrived fast. its quick charge my phone but still didn't check how many full charges it can provide .
Small light charges very quickly the quality is super worth its price
Amazing powerbank. Looks expensive rich))) soft beautiful rubberized. The case is matte. Packed reliable point came a strange track, to the ukrmail compartment with the track number between the city. Fast charging is, on Doogee fit but Huawei no longer pulls (the purchase is more than satisfied. Eel always pleased with the quality assembly.
It came in 1 month. Ugreen as always on top! Not the first product I order, everything works and very long. I ordered a set with a cable. Cable quality. The bank is excellent, marking a little. Very pleased with the purchase. Took for charging the phone and Nintendo Switch. The prefix is charged, so who needs it for the console-take it, you will not regret it! And also, they gave Velcro for the cable ..
Delivery 3 weeks, came by new mail, packed well
מוצר מאוד איכותי. ישר רואים. האריזה מעולה. פעם שניה שאני קונה מוצר של החברה הזו והיא באמת באיכות הכי טובה שיכולה להיות. משקל הסוללה לא יותר מדי גדול. לקח חודש וחצי עד שהגיע לישראל אבל זה בגלל חג הרווקים והעומס בהזמנות אני מניח. אני אזמין בעתיד עוד מוצרים של החברה הזו!
Thank you! Great Bank
Everything is clear, prompt, thank you!
Fantastic powerbank from UGREEN and quality product. Tested and it's charging my phone fast as I expected. I'm very satisfied! Good Seller 10/10 5*
Great powerbank. This is the ugreen time-tested manufacturer. Very high quality materials of execution. Product and store recommend. Well-deserved 5 stars.