Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Top and very good quality, I received it in 7 days!
Супер! Отличная расчёска! Очень хорошо вычесывает подшерсток. Пух конечно летит во все стороны:), но результат замечательный. Кошке понравилось) Для кошки брала маленькую, её вполне достаточно. Думаю большая была бы слишком велика, и подойдёт больше для средних и крупных собак.
Perfect more than testing received in 13 days
Strong, reliable, six Combs well) delivery fast, in Minsk 14 days. Thank you)
muy bonito , llego antes de lo esperado y cumple muy bien con su función
I arrive at my home in two weeks, it is of good quality and performs its function.
Great! My maine coon is delighted, very high efficiency
Perfect size for medium dog with 2 different hairs
Puhoderka what you need dog is happy
This is the best brush I found to remove the underhair of my wolf, he loves! The brush is soft in contact with the skin and very effective
Excellent! The first brush that serves me, takes out a lot and doesn't hurt
Dugé Dobre Vichi Pooh. Krutiy rowing.
Received within two weeks, corresponding to the description
Exactly like the picture. Now I gotta test if it's really gonna work well
Excelente producto, les ha dejado el pelo muy suave, elegí el tamaño pequeño y para mis gatas de pelo largo quedó perfecto, cabe señalar que a ellas les encanta la sensación lo ven y corren para que las cepille.
Good value for money
Superb effective brush! The Cat in the mood. Excellent grip.
Лучшая чесалка для кота. У нашего кота длина шерсти средняя. Эта щетка отлично вычесывает подшорсток и шерсть, но надо чесать осторожно, чтобы не рвать. Коту она больше всех нравится. Советую.
The comb is just a klasssss, for 250R, and I for one procedure we have in the city 800r gave, but now I will scratch the seals myself. Very suitable for long shorts, I highly recommend. Many thanks to the store in a few minutes, that's so much started krutooo.
This brush is miraculous I just received it and tested it on my German Shepherd who makes his big summer mute I removed three times more bristles than with a classic brush that yet Is size XL already in three times less time and in addition he let me do that usually he hates it attached a picture of the hairs that I managed to remove in a good five minutes