Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Todo perfecto!! tardó un poco más por el temporal. Las piezas se montan con facilidad.
The goods received quickly. Surprised that the parcel was without packaging with bubbles. We are lucky that only the corner of the package is crumpled
пришло быстро, за несколько дней. пока не вскрывали (подарок) выглядит прилично
Assembly time 6 hours Very good product
It was a heathen fun thank you
отличное качество, заказывала мужу в подарок, он очень доволен, всё подошло, будем однозначно ещё заказывать другие виды
very nice. son very happy with long time building. watch out with the spiral. after 2 times wrong building it snapped... luckely we could glue it with 1 sec glue
The parcel came surprisingly fast, for 8 then days! I ordered it for Valentine's Day, so I did not open it yet. Packed All is well, the only package in some places is crumpled a little, but there is almost imperceptibly and not critical. I worry a little how things will be when the packaging is opened, but judging by the reviews, DB is all good .. Thank you store!!!
Broken without well-received negative Big error without being assembled well Work also well ourself. Goma.
I did not unpack, I bought a whole box as a gift, it came very quickly.
I took it to Ng for 2258. After Ng at a discount was 1662. Think about the gifts in advance! Designer cool. For a child of 11 years is excellent, but provided that the adult will help. Some details are very fragile. Something put on the glue, something I had to glue. The child is happy with the gift... and dad too)) P.S. Brought Courier 3 days after order
Many pieces for riding, but it's worth it
Wurde ziemlich schnell geliefert. Sieht auf den ersten Blick recht gut aus.
Gave the designer to his son (10 years) for the new year, was very pleased. Almost completely assembled himself, with the exception of some details, tightly entered each other. The child collected without glue, but still glued some joints for reliability with ordinary super glue.
Goods received! Very fast shipping! I recommend this store!
Delivery to Kiev new poshta almost exactly a month. The box was slightly pinched and there was a desire to open a dispute. But given the integrity of the contents, it did not. The child of 7 years collected almost all himself (there were a couple of non-critical errors). Plywood is thin, in places flimkkovata, somewhere dripped glue. But the toy itself is pouring even for an adult.
My son wants to play with it every day. Liked to make it and ordered also another one
Took me a while but it really works and looks wonderful
Ok
I bought a godfather for the 9th anniversary. Delivery to Ryazan by courier IML took about a week. The quality of the goods at altitude! The child is happy!
Outer packing without damage and traces of influences, and inside the box with damage, the jamb is clearly not for delivery.
Order well received. Content was not complete. "No was". Nazenden is desirable. Product is needed for proper operation.
Quick shipping, nice packaging, not yet assembled.
I took it for a gift, so I have not yet opened it. Packed norms, delivery by courier for a week
Beautiful toy, I'm absoutely a lot to mount it.
Great, very good, fast shipping, super recommended. Thank you salesman.
While everything is OK, I'll start to collect, then the quality will be visible. Thank you, delivery is fast.
Very good 3d puzzle set. Strongly recommend! Kid is satisfied so much. I wish you have more mechanisms and more machines.
Arrive damaged without packaging received by the person who had to receive it at Christmas. Bravo almost 40 € for nothing since I had to quickly find another gift.
Excellent you need precision in installation
Delivery of a month to Minsk. Packing without damage. Very good gift! Qualitatively executed parts, there is an assembly instruction. The price is much lower than us. I liked the gift to my husband, as I will collect the photo)) I recommend to buy, you will not regret it!
livraison rapide et bon produit