Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Excellent looking lamps, neat. Until they have connected, there is repair. 10 days delivery. Thank you store!
Delivery less than a month, connect, complement the review
The parcel is received, the contents are without damage. The lamps are very small (which is expected). They look good. Some places stick out silicone glue or sealant, but not deadly, because. It is cleaned without problems. After installation, the review will be complemented.
Very good quality, Very fast shipment
Priemno zdivanov> Stony Z metal, yakyuststvenny.
Yes baranavich shli 50 Zen. Ordered 25 pieces, 105 $. Pradavets is responsible for 4 frequent. It looks good to me. Yak is tired, duposhniu.
Price quality, on the street hang do not advise, bad загерметезированы
Great lights. Very satisfied. Thank you!
Lamps are excellent, to the store Thank you very much 5 +
The lamp is good! But consider, if you need to light up a large space, take the most powerful option. I don't have much light for the stairs. Installed without problems.
Lamps are excellent, also for a low price. Even single lights are bright enough. The lighting is warm and cozy. The size is small, but optimal.
Metal LED downlight. Excellent quality, I recommend!
Got the lights, but without the flaws did not. Crivorous producers even screwed up here. The diodes managed to glue crivo. For this, they reduce the stars.
Thank you very much store! The order came quickly, well packed, the lamps really liked.
Excellent קנינו for all home around came packed very well.
love!!!
The lights came in 3 weeks in the Murmansk region. Guys, they're awesome! Not expensive. The body and cover are metal. Everywhere there are silicone pads. In general, the quality is excellent and look cool!
Very good product fast shipping
Thank you very much really loved... Very beautiful. And high-quality
The goods came very quickly. The goods packing is good. The store quickly sent my order. Lamps have not yet connected look simpotichno) I recommend
Very good fantastic
It came within a month. The store and I recommend it.
It is difficult to install, a small cavity for wires. They're small too. But after the torment with the installation look interesting. Disposable. Light bulbs don't change.
Delivery to Peter for more than a month The goods is according to Quality is good. Seller recommend
Came to Brest for a month and a half. the light is purely decorative. I recommend the store
Excellent**Its Awesome.. great
Дошёл за почти 2 месяца. Светит ярко (брал на две линзы). Крепкий и увесистый. Рекомендую. Только перепутали цвет, я хотел белый. Фотографировал не сразу а перед монтажом.
Everything is super, it came quickly, there is no damage. Not yet.
Thank you very much for the lamps! They are very good. There are no complaints about quality. Packing is good.
A little smaller than I imagined
thank you very much. we got lamps. everything is in order and corresponds to the description.
Perfetto consegna veloce
Perfect
Very good quality, could not even think.