Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, delivery fast. All working perfectly.
Bello and arrived quickly thank you
Beautiful! Well packed, recommended!!
Cool. My bird, not the store.
I'm delighted!!!
Очень красиво. Рекомендую
Super:) polecam
Very good product, package well packaged, works very well I recommend.
One word, impressive. Very beautiful and steam gives you an even more relaxing touch, arrived much earlier than expected
Great. It works.
amazing product, the fountain feature is wonderful, the mist maker with the mood light is very nice, it all works 10/10!! perfect quality for the value of price. very much recommend to a friend.! looks beaitiful altogether. many thankyous!
He is good
Super fast shipping for israel and so so happy with the product just loved it <3
Fantastic goods, I can safely recommend the store.
To my great regret, the fountain is completely unusable, but the store promptly returned the money. But for those remains that got in my hands I can say that in general, he would look amazing.
Very nice .. Frankly I did not regret buying it .. And got better at what I expected...
Thank you very much אחלה shipping and packaging
The fountain is very beautiful, I like it very much. It was fast delivery.
Excellent product I highly recommend it is different I love it
Received the fountain 12 days after the order. As for me-Lightning quickly!))) ordering doubted, because the amount is not small, but seeing this miracle I fell in love) Super fountain, beautiful, not small, everything works both a waterfall and a backlight with a atomizer (in the included backlight-the evaporator of the fingers is better not to climb-this is a kind of boiling pot "because" because -Evaporation of water). Because of the couple, everything in front of the fountain will be wet, so I put it while on a plate. A small owl fits perfectly into the composition. Came a fountain in a large cardboard box and a foam box, in general condition. Thank you for the quality product, I recommend everyone to buy
It absolutely looks like on the pic and the video. Works well, we like it a lot. Looks cool. There was no instructions in the package how to assembly, but we found out. So the product is great. Thank you
Beauty!!! My wife is very pleased.
Smelly, came broken in trash
Фонтан дошел в целости, был хорошо запакован в пенополистирол, хотя у меня сердце екнуло, когда сотрудник почты, на выдаче, его кинул на стол. Фонтан работает хорошо, собрали за пару минут. Есть небольшой запах пластика, но это от пластиковых растений, которые на него устанавливаются. Парогенератор работает отлично, пара поступает много. Изначально я боялась заказывать такую вещь с алиэкспресс, но я осталась довольна покупкой. Товар дошел до Калининграда меньше чем за месяц, получила посылку прям перед новым годом. Я в восторге.
Super Labai patiko typewriter taskosi reikės dubenį stiklinį padėti Po Juo.
the pump took some time to figure out, wouldn’t turn on at first, but apparently have to put it in the back and attach to the pipe, and fill the bowl to almost the edge. and the light goes in the water.
Very filling thing. looks great, going easy!
It looks very nice but it splashes the water all around and then the mist stops. after about 1 hour, al the water are on the floor.
Beautiful and delivery fast thank you
The product takes a long time to arrive but everything comes perfect as indicated, it is worth the wait.
exactement ce que je voulais !
Simpotic
Good qulity
Everything works at the highest level, I hope that a gift for the new year will please my girl very much) I strongly recommend! Thanks to the store!)
Nice thing! Collected without problems, delivery 2 weeks. HAPPY EVERYONE!
Frankly hat a little editing to do for those who are not warned I did not pay attention at first and I thought the scam but nan, frankly well
Contente de mon achat
Фонтанчик доставили в Украину за 20 дней, в целости и сохранности. Качество очень хорошее, смотрится очень красиво, полностью соответствует описанию и фотографиям, свои функции выполняет полностью. Моей маме очень нравиться! Реально классная и красивая штука!! Рекомендую!!!
I really liked the fountain, it works perfectly, while also as a humidifier, because. The steam cloud is very large and if you put it over the table it will work perfectly as it seems to me To Moscow two weeks, everyone is happy Packed very well, a lot of foam and everything is very well in the box
Wonderful as in picture! Top SELLER!!!