Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Baseus always surprises, worth every penny
Идеально! Рекомендую! В Ярославль за 4 дня! Очень быстро! Курьер привёз прямо на работу!
Item received fast and in a very good condition. Recommended store!
Держатель отличного качества. Держится на панели очень плотно, крепления надёжные. Крепко держит телефон. Ничего не дребезжит при движении машины, как пишут в отзывах. Очень удобный. Заказом довольна на 100%.
Excellent. Qualitatively. Thank you.
Excellent holder I advise for QX50 most that)))
For 3 days delivery by courier, everything is high quality.
The order came quickly, in Tambov for a week. Packed well. Bought as a gift. Later I will add a review about the quality of the product.
Impeccable as described is not expected less than this brand very good product I recommend
Delivery in Moscow one day. Zipper. Device niche. We have to take it, guys.
Very good handle and interesting way of installation. I am happy for a while the present.
It came quickly. The goods are According. Quality is good. There's one nuance. If you have a screen under the drive with a rear view camera, then this is not your option.
Produit reçu très rapidement en deux semaines. Je recommande fort
Доставка в течении 4 дней в ЯНАО, курьер привез домой. Не гремит, телефон держит хорошо. Доволен как .
good quality well package didn't used it yet
Bardzo szybka dostawa. Uchwyt trzyma się stabilnie. Telefon również umocowany jest solidnie.
Looks very good.
Product conforms to the description
Fast delivery good quality store recommend 5 stars
I ordered 2 item from different salers and arrived in 1 packet i liked it and the quality of product is excellent so without worrying order this product love it from saudi arabia
good quality came very quickly...thanks
Very fast delivery, I recommend
ottimo prodotto qualità/prezzo. consegna velocissima...... Cosigliato
Excellent quality. Good thick, pleasant to the touch plastic. Nothing hangs, the phone holds tightly.