Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. Weâre no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Baskets are very cool! Large Ordered, such and came! Bright, all whole, all as in the picture. I folded them the way I needed them under the pots. Recommend! Delivery just over a month in Moscow.
Muito bonito. Igual Ă fotografia
I love it. Thank You
Second one i have purchased ! Super fast shipping came in a month . Thanks
Excellent
Perfect, same as the photo. Very happy with the purchase. Buy the L and fit a plain, medium size pot
Very beautiful
The basket is very nice. It doesn't come especially wrapped but it recovers its shape well. It's a little smaller than you 'd expect so if you want it from macetero you better get the XL
Excellent lovely made but smaller than thought!
Koszyczki super. Very I podobajÄ . Future enough fast. Recommend.
Very pretty
ok
Perfect!!!!!! :)
At the top identical to the photo, very fast delivery less than a week to the perfect I recommend 100%
Super happy it is the 2 th that I order. Fast shipping.
As pictured
Merci
Nice basket!
It's just as shown on the page, I thought it was a little bigger but it's good in size and it took a little while to get there.
bello!!!
It's very pretty, it fits with the photo. The only thing that looks a little like the silicone that sticks the tape.
Perfecto
Produits comme sur le descriptif. UtilisĂŠ dans les toilettes pour rangement .
Very nice.
ĐĄŃпоŃ. ĐŃĐľĐ˝Ń ĐşŃĐ°ŃиваŃ
Good but smaller than expected, will maybe order xl next time. Took just over a week to get to the UK
Really beautiful arrived fast invited long
The product corresponds to the description. I liked the goods very much. The parcel came quickly weeks for 2. i will still order this store.
Thank you! Itâs perfect