Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very cool.
Arrived in perfect condition same as description good quality, met totally with my requirements! Perfect service reliable helpful store fast delivery!
Flaked resin defect
Beautiful! Very well packaged!! Complies with the description. I love
Very very well protected a beautiful resin statue of good quality
The statue arrived in Romania in 2 months. The product was very well packed (as you can see in the photos) - I'm impressed. The statue is exactly as presented - very nice color and quality. I strongly recommend this store.
In general, I'm happy. The order came in a month, a little upset by the little chip of paint on the face.
Taught the guys Super! Very beautiful Super advise everyone well packing
Very fast! Packed perfectly! All is well. Quality Super
Perfect really loved just like in the picture. It's fast (Israel 14 day) packed great without fracture.
Corresponds to the description, fast delivery, qualitatively, does not shake, without defects.
Very nice, well packed, arrived in advance and also a bit bigger than I imagined
Excelent
Cute, but not worth the money, really expensive very for product, arrived fast country
We’ll packaged. Very safe and received it in very good condition! It is exactly like in the picture! Love it. Looks cool on the kitchen worktop :) THANK YOU SO MUCH FOR TAKING CARE OF MY ORDER!
It's a very fashionable interior
Well packed exactly as described
Thank you
Very nice.
Delivery - 10 days to Ukraine. Very good and safe packaging. I expected that product will be heavy, but it isn’t. Looks very nice
Super nice. voi to buy another one
Hippo is perfect! I'm in love with him! Thank you to the store, super fast delivery 10 days to the Stavropol territory. To buy I recommend!
Very beautiful hippo!
amazing quick delivery! product is also a very nice quality. top recommendation
I love it, it's simply a very nice room
Very well packed, compliant with the product description. Bardzoo recommend <3
Delivery 10 days, packed perfectly, Hippo soup
The goods of excellent quality, corresponds to the picture. Well sealed. delivery less than a month
Very well packed, it has arrived in perfect condition and it is a pass. Beautiful
great quality. fast delivery. thank