Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
First, I want to say thank you for the service and speed. The product arrived and it lookes exactly as I thought and everything was there and working great. I have one problem that one of the clamps is broken at its end. Attach a photo and I be happy for your help with this. ben.
Изглежда good. In the description of E vavtra. Nyamam търпение da go out
No he tenido la oportunidad aún de probar las herramientas, pero de momento parece que es de buena calidad. Estoy contento con la compra.
Complete set. Good qulity.
From order to receive by mail 9 days. In appearance worthy
As in the picture
Good set. Good quality tool. All nozzles and heads hold, do not fly. The tracks work properly. For home needs, that's it.
The goods correspond to the description, the parcel was not tracked, the delivery is fast at the cashier Pyaterochka
The set came quickly, everything as in the description, the track was tracked. Everything is whole, like normal quality, for the house is what you need.
Быстро и качественно.
The goods were nailed with a broken scarf, the rules are not fair, but for this money
It came quickly. In appearance, not a bad tool.
I know this set, it's not the first such in my kit, it came in a broken box to blame Russian Post. To the store minus for bad packaging just a package and all, would the box be better!
love this case!!
Quickly sent, quickly arrived. The packing is not broken, the suitcase is strong, do not remember not broken is not scratched. Contents in full volume. For the house all the necessary is. I had about this with only a drill, for more than 5 years I believed in truth, I served 3 repairs and a million trifles! I hope the replacement is decent.
Ordered 29.01, took 3.02 at the post office. In appearance, everything is not bad, it looks quite strong, the only negative at the moment is that there are no notches on the heads for fastening on the collar, I.E. They are quietly removed without pressing the button, on the fourth photo 6 heads on which, personally in my set, there are notches (in the hand of 9/16)...
1/4D, normal quality. Delivery to Vyatka 4 days (Russian warehouse, Russian Post)
Доставка в РБ чуть больше месяца, без налога, набор качественный, некоторые элементы маловаты оригиналов и легче, но для дома само то, на все случаи жизни, однозначно маст хэв
good quality thank you
Exact description of product, delivery in time agreed
Very fast, like.
Shipping fast and product quality better
Пришло очень быстро, дней за 5. Качество супер, для дома идеально
You 've arrived a little late but well not bad, thank you.
He arrived quickly.
The order was delivered in two weeks. The case is packed in a pu bag, which says the store's concern. Inside, neatly lay all the details, only a few bits fell out. Everything is colorful in appearance. So far, just a crack and a couple of bits tried, there are no complaints. Product and seller recommend.
Набор хорошего качества, самое то для мелкого ремонта, спасибо продавцу!!!
Great product. the tools seems very good quality to be used for house use. I recommend for personal use but not for professionals as for sure they need more heavy tools.
I ordered 11/27, but I got one-29. The shipping period is too long. The items seem nice. However, Ratchett doesn't fall out because the strength of the contraction is too strong. You should use wd-40 before you use it.
Thank you very much ניראה superfine
Best store today. 2 days had the order and all perfect. Could gave 10 stars.
perfect!!!
You will have to see the quality, the presentation is good and they are tools that you had pending, especially the carraca key
My boyfriend very happy with his birthday gift, the tools are good, everything necessary for housework, comes very complete, shipping in 3 days
Set de herramientas muy completo. Me ha gustado mucho. Entrega Super rápida en menos de 48 horas lo tenía en casa.
A good set, but only for the house, no more than that. to the store Thank you! I recommend!