Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Perfect Cat and dog, no problem
Bowl is fantastic, cat loves it
Super received quickly and that's what I expected
Everything is OK, it came whole
Super happy with my purchases, compliant and I made a big saving compared to other sites! Reasonable time. Super well protected. I tried with the dog of a friend, the toutou has almost not put drops next to it while he has half long hairs! It really limits the splashes!
It came very fast, before the date and my little dog used it immediately, I got what I wanted, it doesn't wet your ears and it's hydrating
Compliant, to see if my bitch gets used to... Otherwise arrived in good condition and well protected! I recommend
Product is just like in ad, quality looks okay. For my medium hight Flatcoated Retriever it seems okay, although it's a little smaller than the waterbowl I had before it works better without the amount of water splashing Order came within 10-delivery
Very fast delivered well packed beautiful tray
Super very fast shipment Goods consistent with the description recommend as most
Awesome. way less mess. good quality. accurate description. recommend.
100% well!!! Amazing drinking bowl for large dog!! This is the only supplier of a larger Fry, namely 2 liter!!! We have there 2 bought for our 3 Bernese Sennenhonden. Whole solid, beautiful baking. Color is bright white with anthracite gray… exactly as shown in the pictures on the site. The anti leakage system also works well (no water more all over the floor, so no more very day mopping). Well packed and within 2 weeks in Netherlands concerned.
Conform to the photos, seems to work well. Very fast shipping and well protected