Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Perfect!
Product quality. Rocomendo. very well finished and excellent lighting.
Awesome. Definitely a high end product.
Original product! Standard finish baseus. Lit everywhere, greatly improves the lighting! Recommend!
Интересная лампа, как будет удобна покажет время. Дошла очень быстро, упакована хорошо, пенопластовая упаковка в картонной коробке. Продавца рекомендую.
The lamp is super. Take recommend
Exact description although you have to be careful with screens that are not flat even with the LED strips that I put back the base is very unstable but generally happy with its function
Have this model (B01) and the new model (01). The light is more focused this model and the other is a bit more spread. Just prefer this but the other model serves any monitor, and this model only serves to monitors back straight. The two models have the same power.
Gostei muito do designer, produto de excelente qualidade. tive infelicidade de sido taxado. Mas estou adorando.
To Peter reached 2 and a half weeks quality good color good three-mode
It's a very good lamp. Very stylish
Fire, I recommend everything! -The Wire is short.
Very cool lamp. Delivery is very fast
Corresponds to the description, USB Type-C Power supply
Отличная лампа за такие деньги, хорошее качество материалов и сборка. Три режима свечиния, для условий работы. Доставка в страну назначения составила 17 дней.
Lamp norms, but it seems too much pressure on the matrix of the monitor.
It seems to be very good quality. Looks very elegant. Fastes delivery ever. It suppose to come in 3 day from stock in Poland. I ordered on Thursday and got on Friday.
Shipping fast living goods also great Microphone sensitivity excellence and function even nicer Make you satisfied
This is must have!!! Quality is brilliant, aluminium frame. Mounted on top of the curved monitor(Samsung CRG50), no problems with glare. Recommend this! Shiping from Poland to Latvia in 2 days via DHL and Itella. Awesome.
This monitorlight is great. Very solid. Everything works. My monitor screen is 34”, so it’s great.
32” screen. Excellent quality!
Impeccable quality. Great product
Delivery fast! The lamp is super! Recommend
Seller recommend. Delivery is very fast. The quality is super, the class shines, on the iMac with a rounded back surface does not fit, it holds, but as it is not. The box is painted.
I had to sculpt on the Scotch, the design of the lamp does not allow it to be fixed on the monitor with a convex back wall. Still the bracket presses on the matrix of the monitor, noticeably the backlight in the place of attachment.
Fast delivery and working perfectly. Have to be careful, because the product is for thin monitors.
Great lamp! Super! Quality baseus, as always-on top! Packing is reliable! The only nuance, you need a flat monitor, on a wide (thick, rounded) monitor, it does not hold well. In Tomsk came for a week, the store and I recommend it!
Better than I expected
articulo, muy bien protegido, bonita presentación, se nota que es de buena calidad. muy satisfecho con la compra , funciona tal cual en la presentación, luz no molesta en el monitor, de fácil instalación .muy satisfecho con la compra.
The item is exactly as described. Recommend
The light changes and its brightness. Very satisfied! Thank you very much store! For such goods!
Overall good built quality. However the angles are poor it shines onto monitor screen. you may want to spend more money if you want true directional light
Delivery to Ukraine took exactly 14 days, just a great thing! In the eyes does not shine, the working area lights well. Packing is good.