Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery to Poland within 14 days arrived watch consistent with the description so as the pictures give you 5 stars
Be very nice
In Krasnodar in 8 days came. The watch is excellent massive. Look great. Ghok sucks compared to them)))
Very quickly came, to Poland came in 12 days. The quality for this money is excellent
Like! Beautiful great quality Not only refers to people that have a very thick arm
Too weak light and device configuration is not simple. Manual doesn't explain well
The watch came without film and brands use in bottom cover, as shown in picture and brands use also in cover thermometer. Moreover, tips string that involves the bracelet are almost falling, what in ocasionará and chop lace. Otherwise, is as the description.
Product muitooooo good and just perfect, sorry that came with the business of spark. But is perfect still.
Very good product worth has size adjustment and was great for me… Arrived very fast About 20 days before time… Not to indicate who has thin arm… Product excellent quality
Product quality store, delivery before time
Great store am very satisfied recommend to everyone
Very compliant with the. Clock is. Equal. To. The description It's worth it for the. Price.
gift for my young son, he loves it, basic functions but looks cool, fast shipping and good communication
Watches are clear. Delivery time and price are excellent. I took it specifically for flights to the forest and to nature. At a price of 860r is not a pity, if I break down I will order more))) and the available functions are more than enough. On the hand look massive just as I like to wear "Chimes" on the hand) take it will not regret. Thank you.
Very beautiful. Only the hour hand not exactly matches the minute hand. For example, to give half day point, the minute hand is 10 minutes in front and both hands at noon.
Fast shipping and very good product 5 stars