Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Good quality backpack but with a certain smell that will end up going. A 4,5kg cat comes in sitting. The shipment has been very fast. It mounts very easily.
Delivery to MOS. OBL. Exactly 2 weeks. Goods whole, packed very good
Fast shipping, with description, great product, smells only slightly after plastic. But anyway thank you!
ЭТО ЛУЧШАЯ ПОКУПКА НА Алиэкспресс!Короб,он огромен! Коту там есть где развернуться, Наш Семен на фото его вес 6500.! Ооочень быстро пришел, дней 7 после заказа. Очень хорошо упакован. Есть небольшой запах, как и у всех новых вещей с пластиком, но выветривается на балконе. Спасибо продавцу за быструю отправку и качественный товар!
The backpack is great, just like the photo. There are settings even for the animal be stable and retinho inside it. The value is quite fair, however was taxed and had to pay 130 dollars in taxes to receive it. The shipping was super fast, arrived around 20 days, but all the stalling due to postal delivery just causing a delay of over 2 months in waiting product. Or, take 3 months to arrive and left almost 400 real. However, this complaint has nothing to do with the quality of product or at least is Seller's fault. Could have asked him to send as gift and maybe I would have avoided this rate. Finally, if you want a backpack shipping safe and beautiful, this is a correct choice. The acrylic had protective films that prevented the product came the scratch on shipping. I am very pleased and my cat too!
Delivery to Khakassia in less than two weeks. The backpack is collected in 5 minutes, the cat appreciated at 5 :D The smell is originally there, but not critical, ventilated. The cat is a little less than a year old, freely moves around the backpack, there is enough room for one more. Seller and recommend
A good backpack, took a little time to figure out how to assemble it. The younger of the cats liked to sit there, and the one for whom the backpack is intended I do not yet touch, he is very cowardly and will have to train him to the backpack
Excellent, it came very folded and protected and earlier than expected, we tried it the same afternoon and the cat loved it got in alone and was happy on the street.
The package arrived very fast is robust and the same as in the photo I recommend 100% is large and large good purchase
Very beautiful, I loved them!!! Recommended
It's beautiful! Just like the picture and pretty big, my kitten only has a month and a half, but when it's bigger it'll be great for her. Fast shipping! To Spain 24h literal, I asked yesterday and it came to me today, I'm delighted! I highly recommend it!
In just 3 days the package arrived. Just like the description. Looks good quality. The side area may come with some scraping of the shipment. But otherwise I'm delighted!
Very cool carrying. At the sale of 29.03 together with the coupons came about 1500 thousand rubles. Until this six months she was tracked and did not see such a price. About the bag: made qualitatively. There is a lining, fasteners for the collar so that the animal does not hang out on this bag, but it was fixed) it is convenient to carry, the weight on the shoulders is is is Plus the cat does not climb in all directions to see what happens. I'm happy, but the cat is not very happy with the delivery was tracked)
Too bad it above no öffnun has, the Assembly was a bit difficult, otherwise very solid product, thank you!
When she arrived I thought it would be very difficult to ride her But in the end it's super easy, I broke a few nails but in the end I loved the backpack, I think the michi likes it too. I ordered it on a Monday and I got Saturday morning.
Very good product! It is the It's described, the quality is also good and it's comfortable. It arrived in less than a month to Brazil. I loved it! Very good product! Is like the description, the quality is good and also is very comfortable. Arrived in less than 1 month in Brazil. I loved!
The very nice backpack, easy to ride and very spacious. Fast shipping, came with a small malfunction in plastic but otherwise everything super good, recommended!
The backpack is great. It carries protective plastics similar to new mobile screens to remove and not grated. In very rigid and spacious. Recommended. It's been very fast in shipping.
Bought Sunday and arrived in Tuesday!! Loved it!! Best Buy ever!
It's a pass! I love it. And it's arrived in 2 days! MUYYY happy.