Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Nice one
I bought it without a light bulb, the tripod is very shaky and I think it's bad on the legs, you put on a led bulb and do your function, at that price you can't ask much, the cable is short.
Заказала 14 января, 18 января уже посылку принес курьер домой. Заказывала в г.Ульяновск. всё целое, описанию соответствует.
The order came very quickly, after 3 days, all the norms of light are enough, for home use pldgo
Delivery three days to Petrozavodsk and this before the new year. Right home the courier brought. Cool. The goods itself are good, the quality is good. I advise the store and the store.
Доставка 40 дней
Great! Fully corresponds to the photo, came very quickly, days 5
Soft boxes are cool! Thank you store big! Took 2 pieces. If you are interested in how to work, go to the instinct there Video extreme shot with this light. And I will attach the photo! Thank you.
Delivery fast!! The light will come!! Take it!
Very good quality really
<2en> I am more than satisfied, delivery in 3 days and the kit looks very effective. <2en> great thanks to the store
Хороший софтбокс,очень быстро пришёл !спасибо продавцу!
The goods ordered on November 11, arrived at the Mail on January 26. The product is happy, but I was given the wrong track number, incorrectly written my name and phone number. In the end, I spent a lot of time, nerves, money because that call center takes money for every minute. After that I do not know whether to recomment or not worth the store. I hope other such problems as I will not have. Well, I was lucky to have a girl in the mail, really helped. Only thanks to her managed to pick up her goods.
works really well and the delivery was so fast!
received the softbox today. it is exactly as in the picture, everything is great, works perfectly, thank you so much.
All is well. Looks pretty reliable. As for the power, it is not very high.
Очень хороший, жалко нет регулировки освещения, все целое!Спасибо!
Ordered 13.12.2020 , 16.12.2020 came the courier brought.
I like u!!! Thank you store!
My God, it was the fastest buy I 've ever done, I bought Day 24 and day 26 arrived in Spain, perfect! Thank you!
Very cool softbox for the investment, and for such a price, I will still take)
Works. The quality of plastic at its price. Strongly clamping would not. For home use. Overall satisfied.
Everything is fine, the material is dense. Purchase very satisfied, put diolrub light bulb for 15 watts for 5000 kelvinov
Looks good ! It's a gift, so I didn't try it.
In 8 days it reached Estonia! Fantastic, how fast. Looks good. Let's see how long the werewolf will last. The carving in them is still plastic.
As in the description! Ordered already 2
Great box! Fast delivery, recommend
Super!! I am very happy with the goods
Good softbox. For home use, that's it. It came fast. Packed qualitatively.
Arrived kinda mushed but overall product was not damaged. The stand is kinda wobly when you raise it as much as possible.
Everything is super, fire. The only one is Courier on delivery dialed 10 minutes before arrival, and before that, nothing was said that there will be delivery on this day.
Самая бфстрая доставка на алиэкспресе. Заказывала с Германии. Курьер через неделю доставил домой. Все соответствует описанию.
Hello everyone! Got a softbox very quickly! 5 days. (Krasnodar) quality for this money supper!!! The lamp in the kit is excellent! It's already a big dispersion. The box is compact in it all and I store after shooting. The tripod is relatively gentle, but I think if you carefully use it for a long time.
The parcel quickly reached) everything works, I'm happy)
Fast delivery by courier. Is OK. The whole thing.