Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
A wonderful night light, came in 2 weeks. Packed tightly, the box is whole. In the kit stand, yusb cord for charging, remote control and the night light. The remote is responding, has come already charged. I recommend to buy this product.
The lamp is very like. It is not big, but bright enough for the night lamp. I'm delighted with him. Many colors and modes that can be selected with the remote control. Charges from charging. In the remote, the battery was on delivery. The delivery itself was very fast
Received the product as described. Well packed. Arrived very fast. Is beautiful. Control I thought not to be working, I contacted the store recommended me using a new battery and worked. Very worth! The product is very light. Recommend the seller! I am very happy with the purchase.
Thank you for the goods! Delivery 4 weeks in Tambov. Packed just in a bag. It's good that in the box itself there is a softening wrap. The night light is very beautiful. Many colors, different modes, changing brightness. There is a remote control with a battery. You can also change colors and modes by touch. I bought for almost 1220 rubles.
Fuck the box, of course. But the contents were alive and protected by inflatable cherovenes. And so 06.12.20 the order arrived in Astrakhan 21.12.20 The overpayment for delivery is shorter. Same cost 300 cheaper. But all the hood :) The truth is there is a wire, there is a cord and a plug in the hole is not ....
Very beautiful but very long delivery There was already a battery in the remote
The goods are delivered by courier to the door. The beacon was tracked. It's fine, it's fast. I ordered a 15 cm ball could be more, not very bright light. Everything works, the remote, too, the wire, the instruction is all in place. The box was slightly crumpled, but the ball was packed perfectly several layers of the navel even the box unravelled. Everything works, everything burns. To the store Thank you very much! Great product!!!
Lamp is working good. It lights good, many colors. Controller is working too. ( on the photo with moon from past buy). It comes later as was expected.
Came with a slightly crumpled box, but inside the ball was packed well and completely whole. Everything works. Cool glows, many modes.
Super! very beautiful♡
The lamp is cool, textured surface, well painted, without flaws. Brightness is adjustable. Can choose some one color or change colors in 4 different modes (from sharp to smooth). Unfortunately, the order had to be seriously nervous. Ordered 3 different lamps, sent 2 parcels. One in the middle of the road is missing (status cancellation delivery), the store promised to send a replacement urgently. Sent .. by train (!!) from China to Ireland (sleeve!). The largest lamp came broken because of bad packaging (although asked the seller to pack reliably!). Instead of just send out the whole, the seller suggested, for me to send back the broken and order again (for a second-we have LOCKEDOWN, even print the sticker is nowhere!) or there will be a part-time refund (once again the sleeve!) opened the dispute, returned really less than paid ((reordered (I.E. K. Only this seller had the right size), After a long wait finally came. barely had time for the holidays.
Nice night light. The parcel arrived very quickly, for 10 days in the Rostov region. Five. Everything is whole, there are batteries in the remote. Charges from USB quite quickly, somewhere in an hour. As I realized, when it starts to glow slightly blue-it means it is fully charged when discharged, then it burns red when connected to the charger. During charging, the night light can work if turn on. Someone wrote in the comments that when charging does not work, it is not. Brightness is adjustable. Very satisfied with the purchase.
The lamp arrived for two weeks, the quality is good. Took 15 cm. Looks beautiful and impressive I'm happy. The only negative specifically for me in the mode of smooth change of colors it flicker too quickly even in the most smooth mode, and so excellent decorative lamp.
My item arrived, well packed, is beautiful, works very well.
It's OK. There are jambs on the lunar surface, but in general it is not critical.
Corresponds to the photo and description, charging from USB, changes color using the remote, many colors and shades, have Flicker Ordered 11.11, 21.11 delivered the courier home to the Voronezh region.
Ball top, me and everyone who sees it and touches it delighted with it, this second that I bought here, the first was 15 cm as a gift, and this 20 cm to myself, the store is waiting for a couple of days of message about the type of plug and then sends, that is, from all sides (goods, service, speed) Everything is perfect, but at a price already as you will be lucky, well, and yes everything is packed reliably. The remote is also well thought out and the speed and brightness is adjustable, you can also control the poking and clamping the PIP that next to the charging socket, charging enough for the night and day (while charging also works, and if you turn off then the red indicator first, and at 100% blue). The reverse side from below is not visible at all and does not distract.
Шикарный подарок, светильник и ночник. Очень классные цвета легко меняются с пульта или от прикосновения рукой к датчику шара, расположенному около гнезда зарядки. Одной полной зарядки хватает надолго.
Very cool ball! It is made bright and very dull-you can sleep in such lighting. Packed Super!
it was very very well packed it is working perfectly, thank you so much!!!!
The goods came on time. Packed well, nothing crumpled. Lamp Super! Upraleniya from the console, changes colors. Itself is very pleasant. Seller Thank you! Recommend.
The delivery box was damaged, but the ball itself remained intact. Great lamp. Beautiful, spectacular. It is possible to turn on without a remote-touch your finger in the place of the plug for charging.
Thank you very much, very fast delivery to Sochi (from Russia) less than two weeks. Ball bomb, all modes work, bright enough, 20 cm straight clear very small dent on the side, but it's nothing. Let's see how much charging is enough and how long it will last
There is a defect why no one talks about it.
Took a long time to arrive- because of Christmas and the Pandemic but it is really lovely!
I liked the night light very much
It was very long to arrive (2 months), I had to contact the store and he was very responsive. The lamp is really beautiful, textured and colorful as in the pictures. Good product that makes a nice effect in the room!
The goods went 24 days to Moscow. very cool lamp! Included is a stand, a wire for charging and a remote control, the ball itself glows with different colors to choose from. Very satisfied, everything is high quality! I took as a gift, now I want myself the same)))
Very Cool candle. Description is accurate, the colors are bright. Very satisfied
The Galaxy came in excellent condition, firmly packed in bubble film and still in inflated film. Only the box was torn, but it's not critical. Everything works, I'm happy! Thank you!
Great, very soothing, light.
The ball is going to die. Negotiations to reduce nothing have led to nothing. Sorry for the money. Be prepared for such a turn, thrown money to the wind
The ball is gorgeous. The box came crumpled, but nothing is broken inside. There was protection on top. It came quickly
Cool lamp, I will buy more. It looks like it was done with a 3D print.
Cool ball. Can adjust the brightness, there are different modes to switch. The battery comes complete with a remote control. October 29 ordered, November 13 received.
It was 3,5 weeks before Minsk. Batteries are, all without flaws.
Cool piece
Come quickly. Whole. Compared to small, it seems not so bright.