Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships containing your tracking information. If you haven't received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days excluding 2-5 days for processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of thegadgettingle.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of The Gadget Tingle
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product. We’re no longer offering free exchanges. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Please do not send your purchase back to us unless we authorise you to do so.
Cute, I am very with my purchase
It looks amazing and is completely adorable! shipped to the United States fairly quickly and was nicely packaged.
OMG ITS SO CUTE i’m very satisfied with this order it was just as described as in the pictures and the quality is great but it does not come with the wood piece that i have in the pictures:)
Best Buy made today kkkkkkkk, is very huge Pokémon, loved very
I AM OBSESSED WITH THIS BULBASAUR, by far the cutest thing I own! Looks exactly like the picture and did not come damaged at all, makes me want to get the whole collection!
very nice product and packaging
It looks like it might be just that it’s a gift so I can open it will update tho.
Great product but the box came slightly damaged which I noticed was a problem most people had, which is most likely an inevitable issue. Over all I’m glad I bought this to go along with my other Pokémon items.
Accurate.
It came very bubble proof. Surprisingly well protected for a small item.
Perfect! Just like the description. It’s heavy, good quality, and super cute.
So cute
Boxes arrived pretty smashed but the contents were in great condition! Two of them had slight visual imperfections, with one of the cushions being dirty but I went through the refund process and it was pretty easy. I got refunded the value equivalent to the two figurines that had defects. Overall, I'm very happy with the store and the products. Got shipped pretty fast too. They look great on my desk!
As the description, very nice, expected size, I arrive 11 days after the estimated date but it's not much, very well packaged just that the box folded a little but the doll in good condition I love it, I'll buy again.
he is so baby, an absolutely angel
very cute and arrived fairly quickly. product description was accurate and it came very securely packaged. the figure is sturdy and well painted and the bean bag well made. comes with instructional pamphlet, it's in another language but the bean bag appears to double as a micro fiber screen wipe of sorts! I highly recommend. great product and had no issues with store!
Very cute and well made. I am impressed with the facial details and how fast my items arrived.
Amazing store! Great packaging! I love it! Thank you so much!
Although the product was packaged really well the box was still smushed a little. But, the product was not damaged and is super cute! Took over a month to receive.